Our Company 
news release

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Customers Encouraged to Use Energy Wisely


Rochester, NY, July 14, 2009 – With summer upon us, NYSEG and RG&E are prepared for the additional stress that heat and humidity can put on the companies’ electricity delivery systems, not to mention the damage severe summer storms can cause.
 “Providing safe, reliable service to our customers is a top priority all year long, but we pay particular attention to making sure our systems are in good working order ahead of the summer months,” said Mike Conroy, vice president - operations at NYSEG and RG&E.
Reliability practices that are accelerated during the spring and early summer months include:
 - Tree trimming to help lessen the potential for trees to come in contact with power lines during storms.
 - Comprehensive maintenance.
 - Visual inspections of equipment.
 - High-tech inspection and testing of equipment.
 - Helicopter patrols of key facilities.

What to expect this summer
NYSEG and RG&E do not anticipate any problems delivering electricity this summer nor do the companies anticipate any problems obtaining electricity for those customers who have chosen their utility as their electricity supplier.
 However, NYSEG and RG&E customers need to know that the New York Independent System Operator (NYISO) – the organization responsible for ensuring the reliability of the state’s high voltage transmission system – occasionally directs utilities in the state to take steps to reduce electricity consumption in order to protect the statewide power grid. Utilities could be directed to take a number of steps to comply with such a NYISO directive. The final step would be to implement controlled, short-term power interruptions.
 Utilities can also initiate these load relief steps to address local operational problems.
A special situation for summer 2009
A high-voltage transformer at an Elmira-area substation remains out of service. As the result of unanticipated delays in the complex and lengthy process of manufacturing a replacement transformer, the new unit is now expected to be installed and operating late this year.     

 This transformer is important because it serves bulk power substations in the Southern Tier and also helps control the flow of power across the state. Without it, the electricity delivery system will be under additional stress this summer.
 Conroy said examples of the steps the company has taken to address the loss of the transformer include installation of special voltage-control equipment at two other area substations; accelerated maintenance of the local transmission system; extensive modeling of potential system issues and identification of system control actions that will eliminate or lessen the impact of those issues; and diligent monitoring of the manufacturing process for the replacement transformer. 

Customers encouraged to use energy wisely
 NYSEG and RG&E always encourage customers to use energy wisely. Here are some tips for the summer months:
 - Keep curtains or blinds closed on hot, sunny days.
 - During the hottest parts of the day, close windows and doors to keep heat out.
 - Consider using fans instead of air conditioners.
 - When you do use air conditioners, keep the thermostat set at 78 degrees or higher.
 - Turn off air conditioners when you leave home.
 - Turn off unused lights, TVs, computers and stereos.
 - When the weather permits, hang laundry outside to dry instead of using a clothes dryer.
 For more information on wise energy use, visit nyseg.com or rge.com, click on the “Usage and Safety” tab and
then on “Using Energy Wisely.”

About NYSEG and RG&E: NYSEG and RG&E are subsidiaries of Energy East Corporation, a super-regional energy services and delivery company in the Northeast. NYSEG serves 873,000 electricity customers and 259,000 natural gas customers across more than 40% of upstate New York. RG&E serves 362,000 electricity customers and 299,000 natural gas customers in a nine-county region centered on the City of Rochester. By providing outstanding customer service and meeting customers’ energy requirements in an environmentally-responsible manner, NYSEG and RG&E will continue to be valuable assets to the communities they serve. For more information, visit nyseg.com and rge.com.