Our Company 
news release

>> NYSEG urges customers to stay away from downed power lines – even lines that appear dead can be deadly.
      NYSEG customers should call 1.800.572.1131 to report downed power lines or other hazardous situations.

>> Emergency generators can be dangerous. Carefully read, understand and follow manufacturer’s instructions when
      operating an emergency generator. Never run emergency generators indoors; operate them only outdoors in well-ventilated
      areas and away from windows and doors.

>> Dry ice and bottled water will be distributed until 5 p.m. today at the Carmel Fire Department, 94 Gleneida Avenue, Carmel,
      and the Chatham Fire Department, 10 Hoffman Street, Chatham.

>> The next news release will be distributed at 9 p.m.

NYSEG CONTINUING TO MAKE SOLID PROGRESS IN RESTORING POWER

FOR IMMEDIATE RELEASE

Clifton Park, NY, March 15, 2010 (4 p.m.) – NYSEG crews from across the state – with assistance from RG&E, Central Maine Power, and contract line a tree crews – continue to make considerable progress in restoring power to the remaining customers who lost power as a result of the weekend’s devastating storm. Crews will continue to work around the clock until all power is restored. Some customers could be without power until late tomorrow because of severe damage to NYSEG’s electricity delivery system in some areas.

Here is a wrap up of current power interruptions:

  • Mechanicville Division (Parts of Columbia, Rensselaer, Saratoga and Washington counties) – 1,500 customers
    without power, down from a peak of 5,400.
  • Brewster Division (Parts of Westchester, Putnam and Dutchess counties) – 450 customers without power,
    down from a peak of 11,800.
  • Liberty Division (Parts of Delaware, Orange, Sullivan and Ulster counties) – 240 customers without power,
    down from a peak of 7,300. 

“Mother Nature presented us with another big challenge over the weekend and our people have responded well,” said Bill Sears, NYSEG’s East Region director - operations. “Further, we appreciate our customers’ patience and understanding while we go about our work. We also appreciate the invaluable support we get from highway departments, volunteer firefighters and many others across the region. Without their assistance our work would be considerably more difficult.”

NYSEG offers the following storm emergency tips to customers:

During a power interruption

  • Contact neighbors to see if their power is off. A loss of power may be the result of a blown fuse or a tripped circuit breaker.
  • Contact NYSEG (1.800.572.1131) to report a power interruption. Our telephone system lets callers report the problem, helps our crews respond quickly and efficiently, and provides customers with power interruption updates. Because many people may be trying to reach us during a power interruption, phone lines may be busy. Anyone who has access to a working computer during a power interruption can also report the interruption online at nyseg.com
  • Listen to a battery-powered radio for weather and power restoration updates. 
  • Turn off major appliances (electric water heaters, refrigerators and freezers) and sensitive electronic equipment (TVs, VCRs, DVD players, computers, stereos) to prevent overloading and possible damage when power is restored. Turning off this equipment may mean unplugging it, turning off a circuit breaker or removing a fuse for the circuit that provides power to this equipment. Leave one light switch “on” to know when power has been restored.
  • Don’t use a natural gas or propane range to heat your home.
  • Never use outdoor grills or stoves inside.
  • Keep refrigerators and freezers closed as much as possible. Most food will last 24 hours if you minimize the opening of refrigerator and freezer doors.

After your power is restored

  • If a basement or home was flooded, customers should have an electrician check the home and have a plumbing and heating contractor check natural gas appliances before contacting NYSEG to have services turned on.
  • Turn on appliances and sensitive electronic equipment one at a time to avoid overloading circuits.
  • Replenish emergency supplies used during the storm.
  • To report power interruptions and electric emergencies, 24/7: 1.800.572.1131
  • To report natural gas odors and emergencies, 24/7: 1.800.572.1121