>> NYSEG urges customers to stay away from downed power lines – even lines that appear dead can be deadly. NYSEG customers should call 1.800.572.1131 to report downed power lines or other hazardous situations.
>> Emergency generators can be dangerous. Carefully read, understand and follow manufacturer’s instructions when operating an emergency generator. Never run emergency generators indoors; operate them only outdoors in well-ventilated areas and away from windows and doors.
>> NYSEG reminds customers to stay out of flooded basements because energized wiring or outlets below the water line may pose a hazard. Natural gas service in a flooded basement may also pose a danger. If a basement or home is in danger of flooding, customers should contact their utilities to turn off electricity and/or natural gas service.
>> For electricity emergencies and to report power interruptions, NYSEG customers should call 1.800.572.1131.
>> For natural gas emergencies and to report suspected natural gas odors, NYSEG customers should call 1.800.572.1121.
>> The next update will be distributed at 4 p.m.
NYSEG CONTINUING TO MAKE PROGRESS RESTORING POWER DESPITE NEW INTERRUPTIONS
FOR IMMEDIATE RELEASE
Brewster, NY, October 1, 2010 (11 a.m.) – With heavy rain and strong wind beginning to taper off, NYSEG, Rochester Gas and Electric (RG&E) and contract crews are making steady progress in restoring power across NYSEG’s Brewster Division service area (southern Dutchess, Putnam and northern Westchester counties).
Approximately 4,300 customers in NYSEG’s Brewster Division are now without power as a result of the storm; those customers are widely scattered across the three counties. As a result of new power interruptions this morning, NYSEG now expects its restoration work to continue through Saturday. More than 23,000 of NYSEG’s Brewster Division customers have been impacted by this storm, with approximately 9,000 customers without power at the peak of the storm.
NYSEG offers customers the following storm tips:
During a power interruption
- Contact neighbors to see if their power is off. A loss of power may be the result of a blown fuse or a tripped circuit breaker.
- Contact NYSEG (1.800.572.1131) to report a power interruption. Our telephone system lets callers report the problem, helps our crews respond quickly and efficiently, and provides customers with power interruption updates. Because many people may be trying to reach us during a power interruption, phone lines may be busy. Anyone who has access to a working computer during a power interruption can also report the interruption online at nyseg.com.
- Listen to a battery-powered radio for weather and power restoration updates.
- Turn off major appliances (electric water heaters, refrigerators and freezers) and sensitive electronic equipment (TVs, VCRs, DVD players, computers, stereos) to prevent overloading and possible damage when power is restored. Turning off this equipment may mean unplugging it, turning off a circuit breaker or removing a fuse for the circuit that provides power to this equipment. Leave one light switch “on” to know when power has been restored.
- Don’t use a natural gas or propane range to heat your home.
- Never use outdoor grills or stoves inside.
- Keep refrigerators and freezers closed as much as possible. Most food will last 24 hours if you minimize the opening of refrigerator and freezer doors.
After your power is restored
- If a basement or home was flooded, customers should have an electrician check the home and have a plumbing and heating contractor check natural gas appliances before contacting NYSEG to have services turned on.
- Turn on appliances and sensitive electronic equipment one at a time to avoid overloading circuits.
- Replenish emergency supplies used during the storm.