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news release

NYSEG Preparing for Possible Effects of Developing Nor’easter
>> NYSEG urges customers to stay away from downed power lines – even lines that appear “dead” can be deadly. NYSEG customers should call 1.800.572.1131 to report downed power lines or other hazardous situations.

>> Emergency generators can be dangerous. Carefully read, understand and follow manufacturer’s instructions when operating an emergency generator. Never run emergency generators indoors; operate them only outdoors in well-ventilated areas and away from windows and doors.

>> NYSEG reminds customers to stay out of flooded basements because energized wiring or outlets below the water line may pose a hazard. Natural gas service in a flooded basement may also pose a danger. If a basement or home is in danger of flooding, customers should contact their utilities to turn off electricity and/or natural gas service.

>> For electricity emergencies and to report power interruptions, NYSEG customers should call 1.800.572.1131.

>> For natural gas emergencies and to report suspected natural gas odors, NYSEG customers should call 1.800.572.1121.


Rochester, NY (March 31, 2011) – NYSEG emergency planners are closely monitoring weather forecasts and preparing for the possible effects of nor’easter that is expected to track up the East Coast. Forecasts continue to call for heavy, wet snow across a wide swath from the Catskills to the Capital Region tonight. Wind may also be an issue across a larger portion of the state through Friday. Because tree contact with power lines is the leading cause of power interruptions, NYSEG is concerned about both the heavy, wet snow and the wind.

NYSEG’s line crews and support personnel across the state are on heightened alert, the company’s customer relations center is prepared and materials are on hand to repair any damage to the company’s energy delivery systems.  

NYSEG offers customers the following storm tips:

Before a storm strikes
- Anyone who uses life-sustaining equipment that operates on electricity should contact  NYSEG right away at 1.800.572.1111. Customers may be enrolled in a critical customer  program or provided specific advice on how to prepare for power interruptions.

- Keep flashlights, a battery-powered radio or TV and fresh batteries handy.

- Have at least one telephone that is not dependent on electricity. (Cordless phones won’t work during a power interruption.)

- Keep a supply of non-perishable food and bottled water on hand.

- Make sure cell phone batteries are fully charged.

During a power interruption
- Contact neighbors to see if their power is off. A loss of power may be the result of a blown fuse or a tripped circuit breaker.

- Contact NYSEG (1.800.572.1131) to report a power interruption. Our telephone system lets callers report the problem, helps our crews respond quickly and efficiently, and provides customers with power interruption updates. Because many people may be trying to reach us during a power interruption, phone lines may be busy. Anyone who has access to a working computer during a power interruption can also report the interruption online at nyseg.com.

- Listen to a battery-powered radio for weather and power restoration updates.

- Turn off major appliances (electric water heaters, refrigerators and freezers) and sensitive electronic equipment (TVs, VCRs, DVD players, computers, audio equipment) to prevent overloading and possible damage when power is restored. Turning off this equipment may mean unplugging it, turning off a circuit breaker or removing a fuse for the circuit that provides power to this equipment. Leave one light switch “on” to know when power has been restored.

- Don’t use a natural gas or propane range to heat your home.

- Never use outdoor grills or stoves inside.

- Keep refrigerators and freezers closed as much as possible. Most food will last 24 hours if you minimize the opening of refrigerator and freezer doors.

After your power is restored
- If a basement or home was flooded, customers should have an electrician check the home and have a plumbing and heating contractor check natural gas appliances before contacting NYSEG to have services turned on.

- Turn on appliances and sensitive electronic equipment one at a time to avoid overloading circuits.

- Replenish emergency supplies used during the storm.

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About NYSEG and Iberdrola USA: NYSEG, a subsidiary of Iberdrola USA, serves 878,000 electricity customers and 261,000 natural gas customers across more than 40% of upstate New York. Iberdrola USA, a subsidiary of global energy leader Iberdrola, S.A., is an energy services and delivery company with more than 2.4 million customers in upstate New York and New England. We are a team of dedicated individuals working as one to deliver value to our customers, employees and shareholders. By providing outstanding customer service and exceptional reliability, while holding safety and the environment in high regard, we aspire to be a world-class energy company. For more information, visit www.nyseg.com and www.iberdrolausa.com.