Our Company 
news release

NYSEG Electricity Delivery System Sustains Considerable Damage in Rapid-Fire Storms

>> NYSEG urges customers to stay away from downed power lines – even lines that appear dead can be deadly. NYSEG customers should call 1.800.572.1131 to report downed power lines or other hazardous situations.

>> Emergency generators can be dangerous. Carefully read, understand and follow manufacturer’s instructions when operating an emergency generator. Never run emergency generators indoors; operate them only outdoors in well-ventilated areas and away from windows and doors.

>> The next news release will be distributed at 8 p.m.


Oneonta, NY – (April 28, 2011 – 4 p.m.) NYSEG crews are working to repair numerous downed wires and broken poles  as a result of severe thunderstorms and winds  that are impacting much of the company’s Oneonta Division that includes more than 4,000 square miles in Central New York, including all or parts of Broome, Chenango, Delaware, Greene, Herkimer, Lewis, Madison, Oneida, Otsego, Schoharie, and Ulster counties. The strong winds caused numerous downed wires and broken poles.
 
NYSEG customers should call 1.800.572.1131 to report downed wires or other hazardous conditions.

NYSEG is currently making all downed wires safe and restoring power to the impacted customers.  As of 4 p.m., approximately 1,600 NYSEG customers were without power in the Oneonta Division. However, since storms are still moving through the area, NYSEG anticipates that additional power outages may occur.  Estimated restoration times will be provided when they are available at http://www.nyseg.com/Outages/outageinformation.html and 1.800.572.1131.

During a power interruption
- Contact neighbors to see if their power is off. A loss of power may be the result of a blown fuse or a tripped circuit breaker.

- Contact NYSEG (1.800.572.1131) to report a power interruption. Our telephone system lets callers report the problem, helps our crews respond quickly and efficiently, and provides customers with power interruption updates. Because many people may be trying to reach us during a power interruption, phone lines may be busy. Anyone who has access to a working computer during a power interruption can check on the status of interruptions and report interruptions online at www.nyseg.com.

- Listen to a battery-powered radio for weather and power restoration updates.

- Turn off major appliances (electric water heaters, refrigerators and freezers) and sensitive electronic equipment (TVs, VCRs, DVD players, computers, audio equipment) to prevent overloading and possible damage when power is restored. Turning off this equipment may mean unplugging it, turning off a circuit breaker or removing a fuse for the circuit that provides power to this equipment. Leave one light switch “on” to know when power has been restored.

- Emergency generators can be dangerous. Carefully follow the manufacturer’s instructions. Never run an emergency generator indoors; operate generators only outdoors in well-ventilated areas.

- Don’t use a natural gas or propane range to heat your home.

- Never use outdoor grills or stoves inside.

- Keep refrigerators and freezers closed as much as possible to prevent food from spoiling – most food will last 24 hours.

After your power is restored
- If a basement or home was flooded, customers should have an electrician check the home and have a plumbing and heating contractor check natural gas appliances before contacting NYSEG to have services turned on.

- Turn on appliances and sensitive electronic equipment one at a time to avoid overloading circuits.

- Replenish emergency supplies used during the storm.