Hurricane Irene Continues to Inflict Damage on NYSEG's Electricity Delivery System
Our Company 
news release

Hurricane Irene Continues to Inflict Damage on NYSEG's Electricity Delivery System
110,000 Without Power in Eastern New York and Binghamton Area

>> NYSEG urges customers to stay away from downed power lines – even lines that appear dead can be deadly. NYSEG customers should call 1.800.572.1131 to report downed power lines or other hazardous situations.

>> Emergency generators can be dangerous. Carefully read, understand and follow manufacturer’s instructions when operating an emergency generator. Never run emergency generators indoors; operate them only outdoors in well-ventilated areas and away from windows and doors.

>> NYSEG’s natural gas emergency number is 1.800.572.1121.

>> Outage information:

>> Follow us on Twitter: @NYSEandG

>> The next news release will be distributed at 9 p.m.

Rochester, NY – Hurricane Irene’s destructive winds and torrential rains are continuing to cause new power interruptions across the NYSEG service area and hampering efforts to assess damage and restore power. Approximately 110,000 NYSEG customers are without power. The current outages counts are:

  • 56,000 in NYSEG’s Brewster Division (parts of Westchester, Putnam and Dutchess counties).
  • 21,000 in NYSEG’s Oneonta Division (parts of Broome, Chenango, Delaware, Greene, Herkimer, Lewis, Madison, Oneida, Otsego, Schoharie and Ulster counties).
  • 13,000 in NYSEG’s Liberty Division (parts of Sullivan, Orange, Delaware and Ulster counties).
  • 7,000 in NYSEG’s Binghamton Division (all or parts of Broome, Tioga, Chenango and Cortland counties).
  • 6,600 in NYSEG’s Plattsburgh Division (parts of Clinton, Essex, Franklin and Hamilton counties).
  • 5,000 in NYSEG’s Mechanicville Division (parts of Saratoga, Washington, Rensselaer and Columbia counties).
  • Other outages are scattered across the NYSEG service area.

NYSEG crews are continuing to respond to hundreds of reports of downed wires – more than 500 reports in NYSEG’s Brewster Division alone – to make those situations safe. As damage assessment continues, some repair work has begun.

In preparation for the storm, NYSEG staged its repair crews – along with crews from Rochester Gas and Electric (RG&E), other utilities and contractors – and NYSEG support personnel in and around the areas where damage was expected to be most severe. The company also made pre-storm calls to more than 15,000 life support, elderly, blind and disabled customers.

During a power interruption

  • Contact neighbors to see if their power is off. A loss of power may be the result of a blown fuse or a tripped circuit breaker.
  • Contact NYSEG (1.800.572.1131) to report a power interruption. Our telephone system lets callers report the problem, helps our crews respond quickly and efficiently, and provides customers with power interruption updates. Because many people may be trying to reach us during a power interruption, phone lines may be busy. Anyone who has access to a working computer during a power interruption can also report the interruption online at here
  • Listen to a battery-powered radio for weather and power restoration updates. 
  • Turn off major appliances (electric water heaters, refrigerators and freezers) and sensitive electronic equipment (TVs, VCRs, DVD players, computers, audio equipment) to prevent overloading and possible damage when power is restored. Turning off this equipment may mean unplugging it, turning off a circuit breaker or removing a fuse for the circuit that provides power to this equipment. Leave one light switch “on” to know when power has been restored.
  • Emergency generators can be dangerous. Carefully follow the manufacturer’s instructions. Never run an emergency generator indoors; operate generators only outdoors in well-ventilated areas.
  • Don’t use a natural gas or propane range to heat your home.
  • Never use outdoor grills or stoves inside.
  • Keep refrigerators and freezers closed as much as possible to prevent food from spoiling – most food will last 24 hours.

After power is restored

  • If a basement or home was flooded, customers should have an electrician check the home and have a plumbing and heating contractor check natural gas appliances before contacting NYSEG to have services turned on.
  • Turn on appliances and sensitive electronic equipment one at a time to avoid overloading circuits.
  • Replenish emergency supplies used during the storm.