Our Company 
news release

NYSEG Continues to Expect to Complete the Vast Majority of Restoration Work by Late Wednesday

>> NYSEG urges customers to stay away from downed power lines – even lines that appear dead can be deadly. NYSEG customers should call 1.800.572.1131 to report downed power lines or other hazardous situations.

>> Emergency generators can be dangerous. Carefully read, understand and follow manufacturer’s instructions when operating an emergency generator. Never run emergency generators indoors; operate them only outdoors in well-ventilated areas and away from windows and doors.

>> NYSEG’s natural gas emergency number: 1.800.572.1121

>> The latest outage information: http://www.nyseg.com/Outages/outageinformation.html

>> Dry ice and bottled water: Customers in Westchester, Putnam and Dutchess counties should contact their town officials about distribution of NYSEG dry ice and bottled water.

>> Shelters and warming stations: http://www.nyseg.com/Outages/shelterlocations.html

>> Follow us on Twitter: @NYSEandG www.twitter.com/nyseandg

>> The next news release will be distributed at 7 p.m.


Rochester, NY – NYSEG’s power restoration team of 1,000 people has restored more than 60% of the 109,000 services interrupted as a result of damage to the company’s electricity delivery system – primarily in the company’s Brewster, Mechanicville and Liberty operating divisions – from the freak weekend snowstorm. Approximately 41,500 customers are currently without service in NYSEG’s Brewster Division (parts of Westchester, Putnam and Dutchess counties, where NYSEG serves 85,000 customers). NYSEG continues to expect to complete 90% of its service restoration work by late Wednesday and the remainder of the work by late Friday.

“With the weather on our side, we are continuing to make steady progress in restoring power,” said Mark S. Lynch, president of NYSEG and RG&E (Rochester Gas and Electric). “We appreciate all of the assistance we are receiving from local officials. Without their help our work would be much more difficult.”

As estimated restoration times for each outage are assigned, they are available at
http://www.nyseg.com/Outages/outageinformation.html or 1.800.572.1131.

NYSEG Statewide Storm Statistics
• 218,000 pounds of dry ice and 8,600 gallons of bottled water distributed to customers
• 2,200+ incidents of wires down
• 85+ broken poles
• 7 transmission lines locked out; 3 now back in service
• 17 substations out of service; 16 now back in service

NYSEG offers the following storm emergency tips:

During a power interruption
• Contact neighbors to see if their power is off. A loss of power may be the result of a blown fuse or a tripped circuit breaker.

• Contact NYSEG (1.800.572.1131) to report a power interruption. Our telephone system lets callers report the problem, helps our crews respond quickly and efficiently, and provides customers with power interruption updates. Because many people may be trying to reach us during a power interruption, phone lines may be busy. Anyone who has access to a working computer during a power interruption can also report the interruption online at nyseg.com.

• Listen to a battery-powered radio for weather and power restoration updates.

• Turn off major appliances (electric water heaters, refrigerators and freezers) and sensitive electronic equipment (TVs, VCRs, DVD players, computers, audio equipment) to prevent overloading and possible damage when power is restored. Turning off this equipment may mean unplugging it, turning off a circuit breaker or removing a fuse for the circuit that provides power to this equipment. Leave one light switch “on” to know when power has been restored.

• Emergency generators can be dangerous. Carefully follow the manufacturer’s instructions. Never run an emergency generator indoors; operate generators only outdoors in well-ventilated areas.

• Don’t use a natural gas or propane range to heat your home.

• Never use outdoor grills or stoves inside.

• Keep refrigerators and freezers closed as much as possible to prevent food from spoiling – most food will last 24 hours.


After power is restored
• If a basement or home was flooded, customers should have an electrician check the home and have a plumbing and heating contractor check natural gas appliances before contacting NYSEG to have services turned on.

• Turn on appliances and sensitive electronic equipment one at a time to avoid overloading circuits.

• Replenish emergency supplies used during the storm.