Our Company 
news release

NYSEG Has Restored 86% of Storm-Related Service Interruptions
Work Expected to Be Finished in All But the Elmira Division by This Afternoon

>> NYSEG urges customers to stay away from downed power lines – even lines that appear dead can be deadly. NYSEG customers should call 1.800.572.1131 to report downed power lines or other hazardous situations.

>> Emergency generators can be dangerous. Carefully read, understand and follow manufacturer’s instructions when operating an emergency generator. Never run emergency generators indoors; operate them only outdoors in well-ventilated areas and away from windows and doors.

>> NYSEG’s natural gas emergency number: 1.800.572.1121

>> The latest outage information: http://www.nyseg.com/Outages/outageinformation.html

>> Dry Ice and Bottled Water Distribution
• NYSEG customers in Westchester, Putnam and Dutchess counties should contact their town officials about distribution times and locations.
• Until 11 p.m. tonight (or until supplies are gone): Ernie Davis Middle School, William Street, Elmira.
• Until 11 p.m. tonight (or until supplies are gone): New Beginnings Methodist Church, East Miller Street, Elmira. 
• Opening at 9 a.m. today: Tioga Center Fire Department, 60 Fifth Avenue, Tioga Center.

>> This will be the last news release for the Brewster, Binghamton and Liberty divisions. The next news release for the Elmira Division will be distributed at 9 p.m. 

Rochester, NY – NYSEG has restored nearly 80,000 of the 93,000 services interrupted* as a result of Thursday evening’s storm that caused extensive and widespread damage in NYSEG’s Elmira, Binghamton, Liberty and Brewster service areas. Approximately 13,100 services are currently interrupted as a result of storm damage. (*The number of total service interruptions includes services that may have been interrupted more than once.)

NYSEG expects to complete the remainder of its service restoration work in the Brewster, Binghamton and Liberty divisions by this afternoon. In the Elmira Division, NYSEG expects to complete 75% of restoration work by midnight tonight and 90% by midnight Sunday.

The current outage counts are:
• 9,900 in NYSEG’s Elmira Division (all or parts of Chemung, Steuben, Schuyler, Tioga and Tompkins counties).

• 1,500 in NYSEG’s Binghamton Division (all or parts of Broome, Tioga, Cortland and Chenango counties).

• 1,100 in NYSEG’s Liberty Division (parts of Sullivan, Orange, Delaware and Ulster counties).

• 600 in NYSEG’s Brewster Division (parts of Westchester, Putnam and Dutchess counties).

“We appreciate our customers’ patience and understanding as we go about our work,” said Mark S. Lynch, president of NYSEG and RG&E. “We also appreciate the invaluable assistance we are receiving from local officials. Without their help, our work would be much more difficult.”

As restoration times for each outage are available, they will be available at http://www.nyseg.com/Outages/default.html or 1.800.572.1131.

NYSEG offers the following storm emergency tips:

During a Power Interruption
• Contact neighbors to see if their power is off. A loss of power may be the result of a blown fuse or a tripped circuit breaker.

• Contact NYSEG (1.800.572.1131) to report a power interruption. Our telephone system lets callers report the problem, helps our crews respond quickly and efficiently, and provides customers with power interruption updates. Because many people may be trying to reach us during a power interruption, phone lines may be busy. Anyone who has access to a working computer during a power interruption can also report the interruption online at nyseg.com.

• Listen to a battery-powered radio for weather and power restoration updates.

• Turn off major appliances (electric water heaters, refrigerators and freezers) and sensitive electronic equipment (TVs, VCRs, DVD players, computers, audio equipment) to prevent overloading and possible damage when power is restored. Turning off this equipment may mean unplugging it, turning off a circuit breaker or removing a fuse for the circuit that provides power to this equipment. Leave one light switch “on” to know when power has been restored.

• Emergency generators can be dangerous. Carefully follow the manufacturer’s instructions. Never run an emergency generator indoors; operate generators only outdoors in well-ventilated areas.

• Don’t use a natural gas or propane range to heat your home.

• Never use outdoor grills or stoves inside.

• Keep refrigerators and freezers closed as much as possible to prevent food from spoiling – most food will last 24 hours.

After Power Is Restored
• If a basement or home was flooded, customers should have an electrician check the home and have a plumbing and heating contractor check natural gas appliances before contacting NYSEG to have services turned on.

• Turn on appliances and sensitive electronic equipment one at a time to avoid overloading circuits.

• Replenish emergency supplies used during the storm.