Our Company 
news release

November 1, 2012 – 8 a.m.

NYSEG and RG&E Power Restoration Update

Rochester, NY – More than 2,100 company and contract personnel are working on the massive power restoration effort, primarily in Putnam, Westchester, Sullivan, Dutchess and Monroe counties. Power is expected to be restored to the vast majority of customers in the Rochester region by midnight Friday. Estimated restoration times for other areas will be established once damage assessment is complete.

Current Power Interruption Counts
NYSEG (83,300 total)
(Counties with 500 outages or more are listed.)
Westchester County 28,700
Putnam County  26,200  
Sullivan County  19,100
Dutchess County 5,300
Ulster County  2,800
Delaware County 600

RG&E (4,500 total)
(Counties with 500 outages or more are listed.)
Monroe County  4,200 
For more details and the latest outage numbers, visit:

http://www.nyseg.com/Outages/outageinformation.html (NYSEG)
http://www.rge.com/Outages/outageinformation.html (RG&E)
Restoration Times
As damage assessment is completed and estimated restoration times are established for each outage, they can be found at:
http://ebiz1.nyseg.com/cusweb/outagenotification.aspx or 1.800.572.1131 (NYSEG)
http://ebiz1.rge.com/cusweb/outagenotification.aspx or 1.800.743.1701(RG&E)

Safety Reminders

  • Stay away from downed power lines – even lines that appear “dead” can be deadly.
  • Stay out of flooded basements because energized wiring or outlets below the water line may pose a hazard. Natural gas service in a flooded basement may also pose a danger. If a basement or home is in danger of flooding, customers should contact their utilities to turn off electricity and/or natural gas service.
  • Emergency generators can be dangerous. Carefully read, understand and follow manufacturer’s instructions when operating an emergency generator. Never run emergency generators indoors; operate them only outdoors in well-ventilated areas, away from windows and doors, and never in a garage.
  • For electricity emergencies and to report power interruptions, NYSEG customers should call 1.800.572.1131; RG&E customers should call 1.800.743.1701.
  • For natural gas emergencies and to report suspected natural gas odors, NYSEG customers should call 1.800.572.1121; RG&E customers should call 1.800.743.1702. (If you smell natural gas, get up, get out and contact your natural gas utility from a neighbor’s phone.)