Our Company 
news release

November 5, 2012 – 10:30 a.m.

NYSEG Power Restoration Team Continuing Solid Progress in Rebuilding Electricity
Delivery System to Restore Service
77% of Services Restored in Brewster Division, 84% in Liberty Division; NYSEG Emergency Planners Closely Monitoring
Developing Storm

Brewster and Liberty, NY
– NYSEG’s growing power restoration team that now numbers nearly 3,300 has restored service to
58,195 (77%) of the 75,738 customers who lost power in the company’s Brewster Division (parts of Westchester, Putnam and Dutchess counties) and 24,282 (84%) of the 28,772 customers who lost power in the company’s Liberty Division (parts of Sullivan, Orange, Delaware and Ulster counties) as a result of unprecedented damage inflicted by Hurricane Sandy.

“We are continuing to add to our team so we can restore power as quickly as possible,” said Mark S. Lynch, president of NYSEG and RG&E. “Our people and the contract crews we have brought on board are doing an excellent job, often working under very difficult conditions. We will be on the job until all service is restored.” 

More than 550 line and tree crews from as far away as Nova Scotia, Missouri, North Carolina, Texas and Minnesota are on the job. More crews are being added as they are released from utilities and contractors across the country and from Canada.

As the restoration work progresses, NYSEG is closely watching a developing storm system that may bring rain, snow and wind to the region on Wednesday and Thursday. The company’s emergency planners are preparing for the possible impacts from this storm.

> Current Power Interruption Counts
Westchester County  13,100
Sullivan County  4,200
Putnam County  3,900
Dutchess County 1,600
For more details and the latest outage numbers, visit: http://www.nyseg.com/Outages/outageinformation.html

> Restoration Times
The company expects that virtually all customers will have power restored by midnight Wednesday, November 7. Customers are reminded that previously unknown damage or areas that remain inaccessible may extend restoration times. 

As damage assessment is completed, estimated restoration times are established for each outage; customers may find these at http://ebiz1.nyseg.com/cusweb/outagenotification.aspx or by calling our automated phone system at 1.800.572.1131. NYSEG is continuing to make proactive calls to customers to gather information to further refine estimated restoration times for each outage.

> Key NYSEG Efforts

  • Continues to work diligently to restore power to schools so they can resume classes. Katonah-Lewisboro Schools re-opened today thanks in part to a successful partnership between NYSEG and local officials to provide a large generator for the Meadow Pond Elementary School that is also a polling place.
  • Continues to work with local elected officials to restore power to polling places – using generators, if necessary.
  • Replaced 425 of the 776 poles broken in its downstate service area.
  • Continues to be in contact with life support and critical care customers.
  • Will distribute dry ice and bottled water for the duration of the event. Thus far, nearly 1 million pounds of dry ice and nearly
    55,000 gallons of bottled water have been distributed  in the Brewster and Liberty Divisions.

> Safety Reminders

  • Stay away from downed power lines – even lines that appear “dead” can be deadly. Customers are also warned that attempting to cut NYSEG wires or remove metal places them in extreme danger.  
  • Stay out of flooded basements because energized wiring or outlets below the water line may pose a hazard. Natural gas service in a flooded basement may also pose a danger. If a basement or home is in danger of flooding, customers should contact their utilities to turn off electricity and/or natural gas service.
  • Emergency generators can be dangerous. Carefully read, understand and follow manufacturer’s instructions when operating
    an emergency generator. Never run emergency generators indoors; operate them only outdoors in well-ventilated areas, away from windows and doors, and never in a garage.
  • For electricity emergencies and to report power interruptions, NYSEG customers should call 1.800.572.1131;
    RG&E customers should call 1.800.743.1701.
  • For natural gas emergencies and to report suspected natural gas odors, NYSEG customers should call 1.800.572.1121; RG&E customers should call 1.800.743.1702. (If you smell natural gas, get up, get out and contact your natural gas utility
    from a neighbor’s phone.)