Our Company 
news release

November 5, 2012 – 9:15 p.m


As Massive Power Restoration Effort Progresses,
NYSEG Keeping Close Watch on Potential Nor’easter
82% of Services Now Restored in Brewster Division, 94% in Liberty Division

Brewster and Liberty, NY – – Even as NYSEG’s power restoration team continues to work diligently to repair the significant damage to the company’s electricity delivery system caused by Hurricane Sandy, NYSEG emergency planners are preparing for the possible impact of a developing storm that is expected to arrive Wednesday night.

“We are closely monitoring forecasts and ensuring that we have resources and materials in place to deal with any further damage to our facilities,” said Mark S. Lynch, president of NYSEG and RG&E. “One of our concerns is that limbs and entire trees that survived the punishment of Hurricane Sandy will be weakened to the point that they are not able to withstand the next storm. More falling limbs and trees could impact our system and cause additional outages.”

In the meantime, NYSEG’s 3,400-member power restoration team has restored service to 62,022 (82%) of the 75,738 customers who lost power in the company’s Brewster Division (parts of Westchester, Putnam and Dutchess counties) and 27,126 (94%) of the 28,772 customers who lost power in the company’s Liberty Division (parts of Sullivan, Orange, Delaware and Ulster counties) as a result of damage from Hurricane Sandy.

Nearly 600 line and tree crews from as far away as Nova Scotia, Missouri, North Carolina, Texas and Minnesota are on the job. More crews are being added as they are released from utilities and contractors across the country and from Canada.

“We will continue to add to our team and will be on the job until all power is restored,” Lynch said.

 

>Key NYSEG Efforts
  • Continues to work diligently to restore power to schools so they can resume classes. Katonah-Lewisboro Schools re-opened today thanks in part to a successful partnership between NYSEG and local officials to provide a large generator for the Meadow Pond Elementary School that is also a polling place.
  • Replaced 740 of the 921 poles broken in its downstate service area.
  • Continues to be in contact with life support and critical customers (service has been restored to all health care facilities).
  • Will distribute dry ice and bottled water for the duration of the event. Thus far, nearly 1 million pounds of dry ice and nearly 55,000 gallons of bottled water have been distributed in the Brewster and Liberty Divisions.
  • Continues to work diligently to restore power to schools so they can resume classes. Katonah-Lewisboro Schools re-opened today thanks in part to a successful partnership between NYSEG and local officials to provide a large generator for the Meadow Pond Elementary School that is also a polling place.
  • Replaced 740 of the 921 poles broken in its downstate service area.
  • Continues to be in contact with life support and critical customers (service has been restored to all health care facilities).
  • Will distribute dry ice and bottled water for the duration of the event. Thus far, nearly
    1 million pounds of dry ice and nearly 55,000 gallons of bottled water have been distributed in the Brewster and Liberty Divisions.

> Current Power Interruption Counts
Westchester County 9,700
Putnam County  2,900
Sullivan County  1,600
Dutchess County 1,100 
  
For more details and the latest outage numbers, visit: http://www.nyseg.com/Outages/outageinformation.html

As is always the case during the power restoration process, outage numbers sometimes increase for a brief time as a result of switching to return circuits to normal configuration.

> Restoration Times
The company expects that virtually all customers will have power restored by midnight Wednesday, November 7. Customers are reminded that previously unknown damage or areas that remain inaccessible may extend restoration times. 

As damage assessment is completed, estimated restoration times are established for each outage; customers may find these at http://ebiz1.nyseg.com/cusweb/outagenotification.aspx or by calling our automated phone system at 1.800.572.1131. NYSEG is continuing to make proactive calls to customers to gather information to further refine estimated restoration times for each outage.

> Safety Reminders

  • Stay away from downed power lines – even lines that appear “dead” can be deadly. Customers are also warned that attempting to cut NYSEG wires or remove metal places them in extreme danger.   
  • Stay out of flooded basements because energized wiring or outlets below the water line may pose a hazard. Natural gas service in a flooded basement may also pose a danger. If a basement or home is in danger of flooding, customers should contact their utilities to turn off electricity and/or natural gas service. 
  • Emergency generators can be dangerous. Carefully read, understand and follow manufacturer’s instructions when operating an emergency generator. Never run emergency generators indoors; operate them only outdoors in well-ventilated areas, away from windows and doors, and never in a garage. 
  • For electricity emergencies and to report power interruptions, NYSEG customers should call 1.800.572.1131; RG&E customers should call 1.800.743.1701. 
  • For natural gas emergencies and to report suspected natural gas odors, NYSEG customers should call 1.800.572.1121; RG&E customers should call 1.800.743.1702. (If you smell natural gas, get up, get out and contact your natural gas utility from a neighbor’s phone.)