Our Company 
news release

November 6, 2012 – 12:15 p.m.


NYSEG Hits 87% Power Restoration Milestone
in Brewster Division, 96% Mark in Liberty Division
First of 40 Crews from British Columbia Arriving; NYSEG Still Tracking Possible Nor’easter and Planning for Its Potential Impact

Brewster and Liberty, NY – The first of 40 crews from British Columbia will join the growing NYSEG power restoration team today in the company’s Brewster Division. The new additions will bring the crew count in NYSEG’s downstate service areas, including the company’s Liberty Division, to more than 600. The team that now totals 3,500 members, has restored service to 66,232 (87%) of the 75,738 customers who lost power in the Brewster Division (parts of Westchester, Putnam and Dutchess counties) and 27,574 (96%) of the 28,772 customers who lost power in the Liberty Division (parts of Sullivan, Orange, Delaware and Ulster counties) as a result of unprecedented damage from Hurricane Sandy.

“Our goal continues to be to restore all service safely and as quickly as possible,” said Mark S. Lynch, president of NYSEG and
RG&E. “Even though the number of our customers without power is steadily declining, we will continue to bring in more crews so
we can finish strong.”

As the massive restoration effort continues, NYSEG emergency planners are preparing for the possible impact of a developing storm that is expected to arrive Wednesday night. Although this storm now appears to be tracking further off the coast than was originally forecast, the company is ensuring that the resources and materials are in place to deal with any additional damage to its electricity delivery system.


> Key NYSEG Efforts

  • Restored power to all elementary, middle and high schools.
  • Working closely with local officials, power has been restored to all polling places for Election Day.
  • Replaced 745 of the 921 poles broken in its downstate service area.
  • Continues to be in contact with life support and critical customers (service has been restored to all health care facilities).
  • Will distribute dry ice and bottled water for the duration of the event. Thus far, nearly 1 million pounds of dry ice and nearly 55,000 gallons of bottled water have been distributed in the Brewster and Liberty Divisions.


> Current Power Interruption Counts
Westchester County  7,600
Putnam County  1,100
Sullivan County  900
Dutchess County 700

For more details and the latest outage numbers, visit: http://www.nyseg.com/Outages/outageinformation.html

As is always the case during the power restoration process, outage numbers sometimes increase for a brief time as a result of switching to return circuits to normal configuration.


> Restoration Times
The company expects that virtually all customers will have power restored by midnight Wednesday, November 7. Customers are reminded that previously unknown damage or areas that remain inaccessible may extend restoration times and that the approaching storm could cause additional outages.

As damage assessment is completed, estimated restoration times are established for each outage; customers may find these at http://ebiz1.nyseg.com/cusweb/outagenotification.aspx or by calling our automated phone system at 1.800.572.1131. NYSEG is continuing to make proactive calls to customers to gather information to further refine estimated restoration times for each outage.


> Safety Reminders

  • Stay away from downed power lines – even lines that appear “dead” can be deadly. Customers are also warned that attempting to cut NYSEG wires or remove metal places them in extreme danger.  
  • Stay out of flooded basements because energized wiring or outlets below the water line may pose a hazard. Natural gas service in a flooded basement may also pose a danger. If a basement or home is in danger of flooding, customers should contact their utilities to turn off electricity and/or natural gas service.
  • Emergency generators can be dangerous. Carefully read, understand and follow manufacturer’s instructions when operating an emergency generator. Never run emergency generators indoors; operate them only outdoors in well-ventilated areas, away from windows and doors, and never in a garage.
  • For electricity emergencies and to report power interruptions, NYSEG customers should call 1.800.572.1131;
    RG&E customers should call 1.800.743.1701.
  • For natural gas emergencies and to report suspected natural gas odors, NYSEG customers should call 1.800.572.1121; RG&E customers should call 1.800.743.1702. (If you smell natural gas, get up, get out and contact your natural gas utility
    from a neighbor’s phone.)