Our Company 
news release

November 6, 2012 – 9 p.m.


NYSEG Results: 94% of Services Restored
in Brewster Division, 99% in Liberty Division
Company’s Emergency Planners Continuing to Prepare for Possible Nor’easter
Restoration Work in Liberty Division Reaching Conclusion
Additional Crews from British Columbia Arriving in Brewster

Brewster and Liberty, NY – As NYSEG’s power restoration team continues its full-court press to restore power safely and as quickly as possible in downstate service areas, the company’s emergency planners are preparing for the possibility of further damage to electricity facilities from a developing coastal storm.

“Even as we continue to rebuild our facilities and restore service to customers in the aftermath of Hurricane Sandy, we are planning for resources and materials to be available to address any new power interruptions the Nor’easter may cause,” said Mark S. Lynch, president of NYSEG and RG&E. “We can count on our people to respond to whatever Mother Nature throws at us.”

> Power Restoration Progress
NYSEG’s 3,500-member team has restored service to 70,963 (94%) of the 75,738 customers who lost power in the Brewster Division (parts of Westchester, Putnam and Dutchess counties) and 28,562 (99%) of the 28,772 customers who lost power in the Liberty Division (parts of Sullivan, Orange, Delaware and Ulster counties) as a result of unprecedented damage from Hurricane Sandy.

The team includes more than 650 line and tree crews from as far away as British Columbia.

“Our employees and the contractors who have joined us from across the U.S. and Canada have done an excellent job, often working in difficult conditions,” Lynch said. “The fact that our team has worked safely and the results they have achieved in reducing the number of customer outages speak for themselves.”

> Key NYSEG Efforts

  • Restored power to all elementary, middle and high schools.
  • Replaced 902 of the 1,012 poles broken in its downstate service area.
  • Continues to be in contact with the few life support and critical customers whose power has yet to be restored. (Service has been restored to all health care facilities).
  • Will distribute dry ice and bottled water for the duration of the event. Thus far, more than 1 million pounds of dry ice and nearly 65,000 gallons of bottled water have been distributed, mostly in the Brewster and Liberty Divisions.

> Current Power Interruption Counts
Westchester County 3,800
Putnam County  600
Dutchess County 400
Sullivan County  200 

For more details and the latest outage numbers, visit: http://www.nyseg.com/Outages/outageinformation.html

As is always the case during the power restoration process, outage numbers sometimes increase for a brief time as a result of switching to return circuits to normal configuration.

> Restoration Times
The company expects that virtually all customers will have power restored by midnight Wednesday, November 7. Customers are reminded that previously unknown damage or areas that remain inaccessible may extend restoration times and that the approaching storm could cause additional outages.

As damage assessment is completed, estimated restoration times are established for each outage; customers may find these at http://ebiz1.nyseg.com/cusweb/outagenotification.aspx or by calling our automated phone system at 1.800.572.1131. NYSEG is continuing to make proactive calls to customers to gather information to further refine estimated restoration times for each outage.

> Safety Reminders

  • Stay away from downed power lines – even lines that appear “dead” can be deadly. Customers are also warned that attempting to cut NYSEG wires or remove metal places them in extreme danger.  
  • Stay out of flooded basements because energized wiring or outlets below the water line may pose a hazard. Natural gas service in a flooded basement may also pose a danger. If a basement or home is in danger of flooding, customers should contact their utilities to turn off electricity and/or natural gas service.
  • Emergency generators can be dangerous. Carefully read, understand and follow manufacturer’s instructions when operating an emergency generator. Never run emergency generators indoors; operate them only outdoors in well-ventilated areas, away from windows and doors, and never in a garage.
  • For electricity emergencies and to report power interruptions, NYSEG customers should call 1.800.572.1131;
    RG&E customers should call 1.800.743.1701.
  • For natural gas emergencies and to report suspected natural gas odors, NYSEG customers should call 1.800.572.1121; RG&E customers should call 1.800.743.1702. (If you smell natural gas, get up, get out and contact your natural gas utility
    from a neighbor’s phone.)