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news release

NYSEG and RG&E Encourage Customers in Flood-Prone Areas to Consider How Utility Services Could Be Affected
Company Encourages Customers to Monitor the Forecast and Stay Safe 

Rochester, NY – With the weather forecast calling for significant rainfall and resulting snow melt across much of Central and Western New York, NYSEG and RG&E, subsidiaries of Iberdrola USA, encourage customers in flood-prone areas to consider how their electricity and natural gas services could be affected by high water. By taking appropriate actions, customers affected by flooding can ensure their safety and lessen potential property damage.

NYSEG and RG&E offer customers the following tips:

NYSEG offers the following reminders:

  • If flooding of a home or business has already occurred or is about to occur, customers should contact their utilities to have electricity and natural gas service turned off. Customers should never attempt to turn off electricity and natural gas service.
  • Stay out of flooded basements. Energized wiring or outlets below the water line may pose a hazard; natural gas service in a flooded basement may also pose a danger. 
  • To have electricity service restored once flood waters have receded: Customers should contact an electrician to make sure that it is safe to have electricity service turned on before contacting their utility. If the main fuse box or circuit breaker box has been under water, it must be inspected by a Certified Electrical Inspector before service can be restored. Someone must be present for service to be turned on, the basement must be free of water and the electrical panel must be clean and free of debris. Customers and contractors should never attempt to turn on electricity service.
  • To have natural gas service restored once flood waters have receded: If the natural gas meter and/or regulator were under water, customers must first contact their natural gas company. If any natural gas equipment (furnace, boiler, water heater, etc.) has been under water, they need to contact a plumbing and heating contractor to have the equipment checked. Customers can then contact their natural gas company to have service restored. Someone must be present for service to be turned on. At least one natural gas appliance not affected by the flood must be ready to light. Customers and contractors should never attempt to turn on natural gas service.

NYSEG and RG&E also remind customers:

  • If you smell natural gas, get up, get out and call your natural gas company from another location. Do not light matches, use any electrical appliances, turn lights on or off, or use the phone at the location of the suspected leak – any of these actions could provide a source of ignition for any natural gas that is present.
  • Stay away from downed power lines. Even lines that appear “dead” can be deadly.

To report electric emergencies and power interruptions, NYSEG customers should call 1.800.572.1131; RG&E customers should call 1.800.743.1701.

To report natural gas emergencies and odors, NYSEG customers should call 1.800.572.1121; RG&E customers should call 1.800.743.1702.