Our Company 
media statement

8/5/17 at 11:00 a.m.

  • Stay away from downed power lines
  • Even lines that appear dead can be dangerous.
  • NYSEG customers should call 1.800.572.1131 to report any downed power lines

 

NYSEG Responding to Widespread Outages

BINGHAMTON, NEW YORK - August 5, 2017 - NYSEG is currently responding to widespread outages following a series of severe thunderstorms. The company quickly mobilized local crews and additional resources from neighboring utilities in New York and Pennsylvania to the affected areas to respond to the extensive damage. Since the start of this thunderstorm event on Friday afternoon, nearly 42,000 customers lost power. As of 11 a.m., there are less than 5,000 customers who remain without power. NYSEG expects to have power restored to customers affected by the severe storms by tonight. The company continues to shift resources to the affected areas and will do so until power is restored to every customer. NYSEG’s top priorities are restoring power as quickly as possible and the safety of customers, employees and contractors.

NYSEG encourages customers to sign up for Outage Alerts to receive updates throughout the day automatically by phone, text, or e-mail as the company updates the status of the restoration process in their area. This information is also available online at http://www.nyseg.com/YourAccount/AboutAlerts.html

 

Power Restoration Priorities

NYSEG’s first priority is to respond to reports of downed power lines to keep the public safe. (NYSEG customers are asked to call 1.800.572.1131 to report downed wires.) Once this vital public safety work is complete, the company will:

  • Assess the damage to the electricity delivery system.
  • Develop a detailed restoration plan.
  • Make repairs as safely and quickly as possible.

 

NYSEG offers the following reminders:

Stay Away From Downed Wires

  • Stay at least 20 feet from a downed power line.
  • If a downed wire comes in contact with your vehicle, stay inside and wait for help. If you must get out because of fire or other danger, jump clear of the vehicle to avoid any contact with the vehicle and the ground at the same time. Land with your feet together and hop with feet together or shuffle away; don’t run or stride.
  • NYSEG customers should call 1.800.572.1131 to report downed power lines or other hazardous situations.

During a Power Interruption

  • Contact neighbors to see if their power is off. A loss of power may be the result of a blown fuse or a tripped circuit breaker.
  • To report a power interruption, contact NYSEG at 1.800.572.1131.
  • Don’t use a natural gas or propane range to heat your home.
  • Never use outdoor grills or stoves inside.
  • Keep refrigerators and freezers closed as much as possible. Most food will last 24 hours if you minimize the opening of refrigerator and freezer doors.

Safety After a Storm

  • Stay out of flooded or damp basements or other areas if water is in contact with outlets, a furnace or any electrically operated appliance that is energized. The water or moisture may conduct electricity. Contact may cause serious or fatal injury.
  • You may have tree debris in your yard following a storm. Wait until power line repairs are complete before you begin your storm cleanup.
  • Turn on appliances and sensitive electronic equipment one at a time to avoid overloading circuits.
  • Replenish emergency supplies used during the storm.
  • Additional storm safety information is available at nyseg.com (click on “Outage Central” and then on “Storm Safety”).