Our Company 
news release


NYSEG Prepared for Winter Storm

 

BREWSTER, NEW YORK — January 3, 2018 — NYSEG, a subsidiary of AVANGRID Inc. (NYSE: AGR), a diversified energy and utility company, has been monitoring weather forecasts and is prepared for a storm forecast to bring snow and high winds to New York starting this evening.

NYSEG’s storm readiness teams have been preparing and planning for the impacts of the storm, and the company is pre-positioning personnel and equipment to ensure that adequate resources are in place to restore power outages that might occur as a result of the storm. Current forecasts call for snow on Thursday accompanied by high winds and blizzard conditions. The winds could bring tree limbs into contact with power lines, increasing the risk of power outages.

NYSEG offers customers the following tips to prepare for the storm and stay safe and comfortable if power outages do occur.

 

Before a storm strikes:

  • Enroll in the free NYSEG Alerts service, which provides the latest information about power outages by text message, email, or voice message.
  • Keep battery-operated flashlights and radios on hand, along with supplies of drinking water and non-perishable foods.
  • Make sure that smart phones, tablets, and other mobile devices are fully charged.
  • Fill your car’s fuel tank.

 

During a power interruption:

  • Contact neighbors to see if their power is off. A loss of power may be the result of a blown fuse or a tripped circuit breaker.
  • To report a power interruption, contact NYSEG at 1.800.572.1131. Our telephone systems let callers report the problem, help our crews respond quickly and efficiently, and provide customers with power interruption updates. Because many people may be trying to reach us during a power interruption, phone lines may be busy. Anyone who has access to a working computer or mobile device during a power interruption can also report the interruption online at nyseg.com.
  • When using an emergency heating source, like a wood stove, fireplace, or kerosene heater, keep fuels away from the flames and be sure to ventilate properly.
  • Never use grills or camp stoves indoors — they can give off dangerous gases.
  • Keep refrigerators and freezers closed as much as possible. Most food will last 24 hours or longer if you minimize the opening of refrigerator and freezer doors.
  • Turn off or unplug major appliances to avoid overloading circuits when power is restored.

 

For customers with generators:

  • Hire a licensed electrician to install permanent generators and transfer switches.
  • Properly ground all portable generators.
  • Carefully read and observe all instructions in your generator’s operating manual.
  • Never run a generator indoors, or even in an open garage.
  • If your carbon monoxide detector goes off – get out of the building immediately and call 911.
  • Do not store fuel indoors or try to refuel a generator while it’s running.

 

After power is restored:

  • Turn on appliances and sensitive electronic equipment one at a time to avoid overloading circuits.
  • If a basement or home was flooded, have an electrician check the home before contacting NYSEG to have services turned on.
  • Replenish any emergency supplies used during the storm.

 

The company urges customers to use caution if they see downed lines.

“Everyone should stay clear of any downed power lines or fallen trees that may be tangled in the lines,” said Andy Gumkowski, NYSEG Manager of Regional Operations. “All downed lines should be considered live and dangerous. Customers should leave the clean-up to our crews, who are trained and equipped to handle these situations safely.”

NYSEG also reminds drivers to use caution when approaching utility crews. The working conditions are difficult, and the workers appreciate everyone’s consideration for their safety.

Additional information on storm safety and restoration, including a town-by-town listing of outages is available at nyseg.com (click on “Outage Central”).