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north country natural gas expansion frequently asked questions

North Country Natural Gas Expansion Frequently Asked Questions

When will you have natural gas service available in my area?
If your home or business is located in the approved expansion area, please click here to view the expansion area schedule. We will also be mailing pre-construction notifications to potential customers in the expansion areas prior to construction beginning.

If your home or business is not located in the approved expansion area, natural gas may already be available. Please click here to view the map of your community to determine if natural gas is available at your location.

 

How much will it cost to have natural gas service installed to my home or business?
We will provide service by installing a natural service line from the natural gas main to your home or business. If you are a homeowner installing space heating equipment, we provide an allowance of up to 100 feet of service line from the edge of the public right of way to your home at no charge. If you are a business owner, we provide an allowance of up to 100 feet of service line from the edge of the public right of way to your business at no charge. Additional service line allowance may be available based on your annual natural gas consumption. The property owner is responsible for the cost of the service line beyond the allowance.

If the service line to your home or business is greater than the free allowance, you have the option to provide the trench on your property to reduce or eliminate any installation charges from us.  Before digging on your property please consult with us for service trench requirements and call Dig Safely New York at 811 or go to digsafelynewyork.com to have underground facilities located.

 

Can my existing equipment be converted to natural gas?
Your heating contractor can be answer that question.  It is possible to convert many furnaces and boilers from oil or propane to natural gas.  Likewise, many kitchen stoves, clothes dryers and fireplaces can be converted from propane to natural gas.  Most propane hot water heaters cannot be converted.  Before you spend the money on the conversion of your heating system, consider the benefits of a new high-efficiency natural gas furnace or boiler.

 

Why should I convert to natural gas?
Please click here to view the benefits of natural gas.

 

How much will I save if I convert to natural gas?
Your annual savings will depend on the difference between the price of your current fuel and the price of natural gas (both of which fluctuate), and on the volume of fuel you use in your home or business.  Our fuel cost comparison calculator will determine your approximate savings by converting to natural gas. Please click here to use the calculator.  Please note that the calculator does not include applicable natural gas expansion or main extension surcharges.

 

Can you recommend a heating contractor for me?
We do not recommend contractors. We suggest you look in the Yellow Pages of your phone book under heating contractors and check your local newspaper or the Internet . We also suggest you get two or three estimates, check references, ask if service is available after hours and inquire about warranties. A professional HVAC contractor will assist you in select of the right equipment for your home or business. For additional information on choosing a contractor click here.

 

Will NYSEG install natural gas piping in my home or business?
We will bring the natural gas to the foundation of your home or business to a meter that will be located outside. All piping and equipment beyond the outlet of the natural gas meter is the customer’s responsibility. Your HVAC contractor or installer will bring the natural gas into your home or business and connect your natural gas equipment.

 

Will you have to dig up my yard or driveway if you install natural gas on my street?
There are many methods to install pipe underground, some of which involve digging. We are responsible for all restoration associated with the installation of the natural gas main along the street. When we install the service line from the street to your home or business, we will backfill the trench and it is your responsibility to complete final restoration which includes final grading and seeding.

 

What kind of pipe do you use to bring natural gas to my home?
Our natural gas service lines are medium-density or high-density polyethylene natural plastic lines. These pipes easily bend around obstacles if necessary and do not rust or corrode. A tracer wire is laid along the natural gas service line so it can be located in case you need to know where it is, when digging for example.

 

How often will I be billed for my natural gas?
Our customers are billed each month. Our meters are read every other month and estimated readings are provided for the months when the meter is not read. Customers may provide their own meter readings for the months we do not read the meter. Unlike other fuels, natural gas is billed after you use it.

 

What is budget billing and is it available for my natural gas bill?
Budget billing spreads your energy costs evenly over 12 months. To view more information on NYSEG's budget billing services or to sign up please click here.