Frequently Asked Questions
Why are NYSEG and RG&E offering rebates?
This rebate program is part of the New York State Public Service Commission's (PSC) Energy Efficiency Portfolio Standard (EEPS)
for New York State.
The purpose of the program is to encourage customers to purchase and install higher efficiency equipment, thereby reducing
the state’s overall energy consumption and encouraging wise energy use. The NYSEG/RG&E rebate is offered to cover a portion of
any additional cost for purchasing high efficiency versus standard efficiency equipment.
What is being offered?
NYSEG and RG&E offer rebates to eligible residential natural gas and electricity customers who replace their existing furnace, boiler or water heater with high-efficiency natural gas equipment. This program is also available to eligible customers who build a new home and install eligible equipment. The new, eligible equipment must meet specific efficiency ratings. Indirect natural gas water heaters may also be eligible for rebates when installed at the time of a qualifying natural gas furnace or boiler installation. All rebated equipment must be installed no earlier than October 1, 2010 for RG&E customers, and no earlier than April 1, 2011 for NYSEG customers. Tank type (storage) or tankless natural gas water heaters must be ENERGY STAR approved and installed on or after July 1, 2014 to qualify for rebates. Furnace tune-up rebates are for existing natural gas furnaces only, limited to one rebate every five years, effective January 1, 2016.
What measures qualify and what are the rebate amounts?
To view the list of qualifying equipment and available rebates click here.
Natural gas furnaces, boilers and water heaters must be Air Conditioning, Heating and Refrigeration Institute (AHRI) or ENERGY STAR approved. To determine if your equipment qualifies, view the AHRI and ENERGY STAR websites. View our water heater matrix to view qualifying water heaters.
What is AFUE?
AFUE is the Annual Fuel Utilization Efficiency; the higher the AFUE rating, the more efficient the boiler or furnace.
Who is eligible?
Eligible participants include those rebate applicants who:
- Have an active NYSEG or RG&E residential natural gas and/or electricity account.
- Replace their existing furnace, boiler and/or water heater with eligible high-efficiency equipment that meets program standards.
I purchase my energy supply from a supplier other than NYSEG or RG&E. Can I participate?
Yes. All NYSEG and RG&E delivery customers are eligible as long as they have an active residential natural gas or electricity account.
I’m a tenant/I own or manage rental property. Can I receive a rebate?
Yes, if you meet certain criteria and can demonstrate that you purchased/installed the eligible equipment.
- Rental property owners where equipment is to be installed, who do not have a NYSEG or RG&E account number must provide
proof of ownership (such as a tax bill or water bill) that includes the address where the eligible equipment is installed.
- Residential natural gas and electricity customers who do not own the property where the equipment is to be installed must have
permission from the property owner to install the equipment in order to receive a rebate.
- You must call the energy efficiency hotline at 1.800.995.9525 to request a rebate application.
What if I don’t have the NYSEG or RG&E account number for the address where the equipment was installed?
If you own property with an active NYSEG or RG&E account, you may demonstrate proof of ownership by providing a tax or
water bill that includes the installation address with the completed rebate application.
Where can I get a rebate application?
You can use our convenient online rebate application, or call our energy efficiency hotline at 1.800.995.9525, and ask for a rebate form to be mailed to you.
What is the process to apply for and receive the rebate?
Submit a completed, signed rebate application with the proper documentation including your account number and a copy of dated paid receipt(s) or invoice(s) to the address given on the rebate application. Rebate applications must be filled out completely, signed, accompanied by dated receipt(s), and proof of property ownership, when necessary. All rebated equipment must be installed no earlier than October 1, 2010 for RG&E customers, and no earlier than April 1, 2011 for NYSEG customers.
What is an acceptable proof of purchase for a natural gas furnace, boiler or water heater, or Wi-Fi-enabled thermostat?
Proof of purchase must include a paid invoice or receipt(s) indicating:
- Retailer/Contractor name, business address and phone (not a requirement for Wi-Fi thermostats).
- Equipment type; manufacturer and model number of each piece of equipment.
- Equipment and labor cost total of each piece of rebated equipment (not a requirement for Wi-Fi thermostats).
- Installation date and service address.
What are the advantages of purchasing and installing a Wi-Fi thermostat?
A Wi-Fi thermostat offers pre-programmed settings to regulate the temperature in your home, allowing you to save energy and money.
Where should I install a Wi-Fi thermostat?
Install your thermostat away from direct sunlight, drafts, doorways, skylights and windows to avoid temperature readings that
do not reflect the actual temperature of the room. Make sure you place the thermostat where it is easily accessible.
How do I know if the equipment I’m installing is eligible?
If you are uncertain about whether equipment meets the efficiency criteria, check with your heating or plumbing contractor,
the manufacturer or local distributor. You may also call our energy efficiency rebate hotline at 1.800.995.9525.
Can I install the eligible equipment myself?
No. All equipment, except for Wi-Fi thermostats, must be installed using a licensed HVAC contractor or a HVAC contractor who can supply you with either a Federal ID number or a Certificate of Insurance. Wi-Fi thermostats can be contractor-installed or self-installed and still qualify for the rebate.
Where can I find a contractor to install the equipment?
Refer to the ENERGY STAR website for tips on how to find the right contractor. There are many resources that list local plumbers, heating and ventilation, and insulating contractors. Here are just a few:
- Check the local Yellow Pages for a listing of various contractors by specialty.
- The Air Conditioning Contractors of America provides a contractor locator by ZIP code at acca.org.
- The Better Contractors Bureau is a non-profit consumer protection agency that provides inquiries on contractors for
Monroe, Wayne, Ontario, Livingston, Genesee and Orleans counties at the-bcb.net and by phone at 1.585.338.3600.
- The National Association of Home Builders provides a locator for local builders and remodelers at nahb.org.
- The New York State Office of the Attorney General's website has advice for you to consider when hiring a contractor.
Can I receive rebates for multiple installations?
Yes. You can complete one rebate application for multiple pieces of equipment as long as they are not the same type of
equipment. If you are applying for two or more natural gas furnaces or boilers, you will need to complete a separate rebate application for each unit.
Can I receive this rebate and still get other rebates or tax credits?
Customers who are eligible for a NYSEG or RG&E rebate may also be able to receive federal tax credits or manufacturer’s rebates (if available). To learn more about federal tax credits, visit energystar.gov or call 1.888.STAR.YES (888.782.7937). Contact your contractor or the equipment manufacturer for details on any rebates that may be offered on equipment you have installed. To learn about NYSERDA rebates, visit nyserda.ny.gov or call 1.877.NYSMART (1.877.697.6278).
NYSEG and RG&E residential customers are not eligible for additional rebates for the same measure through any other energy efficiency program in New York State. However, you may be eligible to receive an $85 e-gift card if you enroll your qualifying
Wi-Fi-enabled thermostat in our Smart Savings Rewards Program.
Can I receive a rebate before I install equipment? Will anyone check the equipment after installation?
Rebates are only issued after the equipment has been installed and paid for. Prior to issuing any rebate, NYSEG or RG&E may require a site visit at the property location to verify that the equipment is eligible for rebate and is installed at the address corresponding to the utility account number given on the rebate application. A percentage of rebate applications will be selected at random and the applicant is required to allow an inspector to view the installation. You will be notified by phone if your rebate application has been selected and asked to provide a day and time that you will be available at the address where the equipment was installed to meet the inspector
Who performs the installation verification?
A representative of CLEAResult will conduct the verification. The CLEAResult representative should display CLEAResult
identification prior to entering the premise. For the safety of the inspector as well as the customer, the inspector will determine if
the ambient carbon monoxide level is safe. If a natural gas leak is detected, the inspector will advise everyone in the home to exit
the premises immediately. The inspector will call NYSEG or RG&E immediately to report the natural gas emergency.
When will I receive my rebate?
Generally a rebate check will be mailed within 4 to 6 weeks. If your application is selected for verification, rebate processing
may take additional time.
How will I receive the rebate? Can I apply my rebate to my current bill or to another account?
We will mail you a rebate check to the address you provide. We cannot apply it as a bill credit. However, you can donate a portion of your rebate to the Project SHARE Heating Fund, an energy assistance program that helps eligible customers pay for energy emergencies. If you request a portion of your rebate be donated, the donation will be deducted from your rebate amount.
If I choose to make a donation to the energy assistance funds, how will it be spent?
The Project SHARE Heating Fund helps eligible customers pay for energy emergencies. Serving residents in the RG&E and NYSEG service areas, the program is administered by HeartShare Human Services of New York, an organization with a proven track record of managing utility heating funds. HeartShare has established intake agencies throughout NYSEG and RG&E's service areas to accept applications. Each tax-deductible dollar donated helps someone in need.
How can I find out the status of my rebate?
You can call EFI (our rebate fulfillment contractor) at 1.877.313.8799.
What else can I do to reduce my energy use and save money?