Write to NYSEG

Outage and Storm Assistance (24 hours a day, every day)

For a natural gas emergency or if you smell a natural gas odor,
call us at 1.800.572.1121 or contact 911.

For a life-threatening electricity emergency,
call us at 1.800.572.1131 or contact 911.

To report an electricity outage or get an outage update, access Outage Central. 
To submit a claim for damage to customer equipment, click here.

Specify the primary nature of your correspondence by selecting the box; you can also try one of our
quick links for more information about each topic.

: View your current invoice or frequently asked questions.
: Obtain information about our paper-free e-Bill service or enroll now.
: View your payment history online, review our payment options or schedule a payment.
: Start, stop or transfer electricity or natural gas service.
: Obtain information about this payment option or enroll now.
 and mailing address: Click update contact information. 
: Learn more here, or enroll, increase or remove your account from Budget Billing here.
: Submit your meter read or choose your reminder preferences.
: Obtain your usage and payment history.
: Obtain your Login ID or reset your password.
or other line clearance maintenance (clearance policies).
your streetlight outage.

Some links may require you to enter your Login ID and password. Don't have one? Create one today.

Unable to find what you need? Send us a message using this online form. Messages are reviewed during our normal business hours (7 a.m. to 7 p.m. Monday through Friday, except holidays). The information that you provide will be used to respond to your message. Required fields are marked with an asterisk (*).   

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Monday through Friday, 7 a.m. to 7 p.m.

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