Access to your meter matters – for safety and billing accuracy
If you have an inside meter and cannot be home when we’re in your area, providing us with a key ensures that you receive an accurate meter reading and to turn service on or off.
If your meter is located inside, we will enter your residence only when you or a responsible person are home and grant us access, unless you provide us with a key, leave a key with your neighbor, or leave a key on the premises and give us permission to use it.
We’re required to access the meter at least once a year, per Public Service Law, and without access, you may receive a $25 no-access charge on your bill. If we cannot access the meter, your bill will be based on an estimated read and we may not be able to turn your service on or off.