NYSEG and RG&E Making Great Progress Following Severe and Widespread Storm Damage

Rochester, NY - March 11, 2017 - NYSEG and RG&E, subsidiaries of AVANGRID Inc. (NYSE: AGR), continue to make progress following the significant wind storm on Wednesday. So far, approximately 70% of customers affected by the storm have been restored. Crews have been working around the clock responding to more than 4,000 downed wires across both companies.

NYSEG will have the majority of remaining customers restored by 11 p.m. tonight. RG&E will have the vast majority (more than 90%) of customers affected by the storm restored by midnight Sunday. The storm damage resulted in more than 201,000 outages involving both homes and businesses.

Since the storm, nearly 4,000 additional customers have lost power. Crews have been working through the night to respond to those additional outages.

 County           Town  Location  Times
 Monroe  Greece  Greece Highway Department Building, 647 Long Pond Road  Open 24/7
 Monroe  Henrietta  Rochester Fire Dept - Engine #8, 2695 W. Henrietta
 Saturday, 3/11 and Sunday 3/12
 8 a.m. to 10 p.m.
 Monroe  Irondequoit  Ridge/Culver Fire Department, 2960 Culver Road  Open 24/7
 Wayne  Walworth  Walworth Fire Department, 2178 Church Street   On-going


Customers can get the latest outage counts; outage locations by county, municipality and streets/roads; and estimated restoration times (as they are available) on the companies’ websites:  NYSEG Outage informaton or   List of Electricity Outages. Estimated times for restoration may also change if continuing stormy weather delays progress or causes further outages.

NYSEG and RG&E also encourage customers to sign up for Outage Alerts to receive updates throughout the day automatically by phone, text, or e-mail as the companies updates the status of the restoration process in their area. Customers can sign up by visiting the NYSEG website at NYSEG Outage alert or at the RG&E website at Outage Alerts .


Media Contacts:
Juanita Washington


  • How do I report an outage?  
  • What should I do to prepare for a storm?  
  • How do I find out when my power will be restored?  
  • How does NYSEG restore power?