NYSEG and RG&E Remind Customers to Dig Safely by Calling 811 First

Prevent injuries and damage to underground electric lines and gas pipes 

BINGHAMTON, NY — September 21, 2021 — New York State Electric & Gas (NYSEG) and Rochester Gas & Electric (RG&E) remind contractors and homeowners to have underground utilities marked before starting any excavation project. This free service is essential to protect themselves and others from injury and to prevent damage to underground electric lines and gas pipes. Remember to contact Dig Safely New York by calling 811 at least two and not more than 10 full working days before the start of any excavation project.

Every year, there are dozens of incidents involving third-party damage to NYSEG and RG&E underground natural gas and electric facilities. These incidents can result in road closures, evacuations, destroyed buildings, serious injuries, and even fatalities.

“Professional contractors and excavators are required by law to call Dig Safely New York before digging, and it would be prudent of homeowners performing their own work to do so as well,” said Al Langland, Vice President of Operations & Engineering, NYSEG and RG&E. “A simple call can ensure everyone’s safety before projects as small as building a fence or as large as installing an in-ground pool.”

Dig Safely New York is free and available to receive calls 24 hours a day, 7 days a week, 365 days a year.


Follow these tips for a safer project:

  • Plan to have underground utilities marked as part of all underground construction
  • Mark out the area of construction
  • Call Dig Safely New York, a free and easy service at 811 or 800.962.7962
  • Provide adequate training and supervision on a jobsite to assure that good construction practices are followed
  • Properly maintain all underground utility markings
  • Hand dig in the area of underground facilities
  • Provide adequate protection and support for underground facilities
  • If our underground facilities are damaged or disturbed, notify RG&E at 800.743.1702 for natural gas or 800.743.1701 for electricity. NYSEG can be notified by calling 800.572.1121 for a natural gas emergency and 800.572.1131 for an electric emergency. We'll come right away to ensure the site is safe and make repairs if required
  • Use and properly install suitable backfill material around underground facilities


For more information, visit Dig Safely New York at digsafelynewyork.com.

NYSEG and RG&E are subsidiaries of AVANGRID, Inc. 

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About NYSEG: New York State Electric & Gas Corporation (NYSEG) is a subsidiary of AVANGRID, Inc. Established in 1852, NYSEG operates approximately 35,000 miles of electric distribution lines and 4,500 miles of electric transmission lines across more than 40% of upstate New York. It also operates more than 8,150 miles of natural gas distribution pipelines and 20 miles of gas transmission pipelines. It serves approximately 894,000 electricity customers and 266,000 natural gas customers. For more information, visit nyseg.com.

About AVANGRID: AVANGRID, Inc. (NYSE: AGR) is a leading, sustainable energy company with approximately $36 billion in assets and operations in 24 U.S. states. With headquarters in Orange, Connecticut, AVANGRID has two primary lines of business: Avangrid Networks and Avangrid Renewables. Avangrid Networks owns eight electric and natural gas utilities, serving more than 3.3 million customers in New York and New England. Avangrid Renewables owns and operates a portfolio of renewable energy generation facilities across the United States. AVANGRID employs approximately 6,600 people. AVANGRID supports the U.N.’s Sustainable Development Goals and was named among the World’s Most Ethical Companies in 2019 and 2020 by the Ethisphere Institute. For more information, visit avangrid.com.


Learn about the Iberdrola Group’s global pandemic response at its COVID-19 Hub.

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