Outage Alerts

Electricity Power Outages

If your electricity is out, we encourage you to report an outage. If it’s available, an estimated restoration time specific to your location will be displayed once you enter your phone or account number. You can also call 800.572.1131 to report any electricity emergency. For a natural gas emergency, please call 800.572.1121.

In the event of a life-threatening situation, please dial 911.

New! NYSEG Alerts

Now you have an easy way to stay informed about your NYSEG account. Sign up for NYSEG Alerts! You can choose which alerts you want to receive and how you want to receive them – by text message, email, phone, or all three.

Types of Alerts

Outage Alerts: Stay informed if the power goes out. Receive notifications with the latest information about your power outage, and we'll notify you: 

  • If we're tracking severe weather that could cause power outages in your area
  • If we detect a power outage in your area, with the estimated time we’ll have power restored
  • If the estimated restoration time changes
  • Once we have restored power in your area
  • We'll also notify you of any upcoming system improvements in your area
  • New! Text STATUS to 697348 for an update

Meter Read Reminder Alerts: Receive a bill based on actual energy usage each month. It's easy when you receive a convenient reminder on the months we're schedules to estimate energy usage. You can provide your meter readings: 

Now, two-way texting!
We've added new texting options to our NYSEG Alerts service for you! If you've signed up to receive Outage Alerts or Meter Read Reminder Alerts by text message, now you can text any of the keywords below to us at 697348 and receive the following information on your account.

How it works:

Get started online

  • Log in to your online NYSEG account, or simply create an account if you don’t have one

Choose the alerts you want and how you want to receive them

  • Enter your contact information for each of the alerts you'd like to receive
  • Receive alerts by text message, email, voice message, or all three
  • Add up to five contacts for each type of delivery method (text message, email and/or voice message)

Choose when you want to receive Outage Alerts

  • For Outage Alerts, you may select a  Do Not Disturb time if there are certain hours during the day that you don’t want to receive alerts. 

Once you sign up

  • If you choose to receive alerts by text message, the first time you add a cell phone number, you'll receive a text message asking to confirm your enrollment. Reply "Yes" to complete your enrollment and you're done! (You only need to do this once per phone number)
  • You can change your contact information or stop receiving alerts at any time

More information

  • Check our list of Frequently Asked Questions
  • NYSEG does not charge for text messages, however your wireless carrier may charge for text messaging and data rates. Check with your wireless carrier for details
  • See the NYSEG Alerts Terms and Conditions for complete details

FAQs

  • What should I do to prepare for a storm?  
  • Do you offer storm assistance?  
  • How do I report an outage?  
  • How does NYSEG restore power?  
  • How do I find out when my power will be restored?