Liberty: NYSEG Restoration Almost Complete - 5 p.m.

BINGHAMTON, New York — August 28, 2020, 5 p.m. — NYSEG, a subsidiary of AVANGRID Inc., announced that they have made significant progress today in their effort to restore customers impacted by yesterday’s severe weather. Currently, approximately 600 customers impacted are without power in the company’s Liberty division, which includes Orange, Sullivan, Delaware and Ulster counties. Given the expanded response effort the company has built, restoration times continue to be refined and the company expects most customers to be restored tonight. The company acknowledges how difficult it is for customers that are still without power and we are doing everything we can to get their power back on as quickly as possible.


As NYSEG continues to make restorations the company cautioned that some customers may experience short interruptions (and outage counts will fluctuate) as crews may need to de-energize portions of the system to safely restore others. The company continues to be in close contact with local municipalities and continues to closely coordinate its response effort with state and local emergency management officials.


After Restoration:
NYSEG encourages any customer without power after restoration is complete to contact the company at 1.800.572.1131 to report the issue and allow crews to investigate. Once every customer is restored, the company will continue to fix remaining damage that occurred but did not affect customers or the reliability of service. That will then be followed by a full system sweep of all affected circuits to look for damage or issues that may have been missed but that could cause service disruptions in the future. The system will then be returned to normal conditions. 


NYSEG will continue to provide updates throughout the event to the general public on the company’s social media channels (Facebook and Twitter). The company also offers customers the following reminders to prepare for the storm and stay safe if power outages do occur.

Outage Information

  • Sign up for Outage Alerts to receive updates automatically by phone, text, or e-mail as the company updates the status of the restoration process in their area. Customers can sign up for outage alerts by visiting here for NYSEG
  • Customers can use the new NYSEG mobile app to report and check the status of outages. To download the application, customers should search “AVANGRID” in the Apple or Android app stores and select “NYSEG.” The application is free to download.

Stay Away From Downed Wires

  • Stay at least 30 feet from a downed power line.
  • If a downed wire comes in contact with your vehicle, stay inside and wait for help. If you must get out because of fire or other danger, jump clear of the vehicle to avoid any contact with the vehicle and the ground at the same time. Land with your feet together and hop with feet together or shuffle away; don’t run or stride.
  • NYSEG customers should call 1.800.572.1131 to report downed power lines or other hazardous situations.

During a Power Interruption

  • Contact neighbors to see if their power is off. A loss of power may be the result of a blown fuse or a tripped circuit breaker.
  • To report a power interruption, contact NYSEG at 1.800.572.1131.
  • Keep refrigerators and freezers closed as much as possible. Most food will last 24 hours if you minimize the opening of refrigerator and freezer doors.

Power Restoration Priorities

The companies’ first priorities are to respond to reports of downed power lines to keep the public safe.  NYSEG customers are asked to call 1.800.572.1131 to report downed wires. Once this vital public safety work is complete, the company will:

  • Assess the damage to the electricity delivery system.
  • Develop a detailed restoration plan.
  • Make repairs as quickly as possible.

For additional information, including storm preparation tips, storm safety information, generator safety information, restoration priorities and emergency resources, visit Outage Central and the company’s social media pages:

  • Facebook: @NYSEandG
  • Twitter: @NYSEandG

 Media Contacts:

  • Michael Jamison
    Michael.Jamison@avangrid.com
    203.997.7906 (cellphone)