How We Restore Power

How we restore service:

Our first priority is responding to known incidents of downed power lines to make the situations safe.

Once this vital public safety work is complete, we will:

  • Assess the damage to the electricity delivery system.
  • Develop a detailed restoration plan.
  • Make repairs as quickly as possible.

How we restore power following major storms:

We first repair the backbone of the electricity system – transmission lines and substations – that bring electricity to the local distribution system that serves our customers. We then make any necessary repairs to the distribution system that includes the poles and power lines along streets and roads. As part of this process, we take into account the needs of hospitals, nursing homes, fire and police stations, as well as any other critical infrastructure.

We also keep in regular contact with our customers who depend on electrically-operated life support equipment.

This is a time-proven process that ensures we safely restore service as quickly and efficiently as possible.

During major power interruptions:

  • NYSEG will first repair the backbone of the electricity system – transmission lines and substations – that bring electricity to the local distribution system that serves our customers.
  • We then make any necessary repairs to the distribution system that includes the poles and power lines along streets and roads. As part of this process, we take into account the needs of hospitals, nursing homes, fire and police stations, as well as any other critical infrastructure.
  • We also focus on our customers who depend on electrically-operated life support equipment.

This is a time-proven process that ensures we safely restore service as quickly and efficiently as possible.

Restoration Priorities:

NYSEG first priority is responding to known incidents of downed power lines to make the situations safe. Once this vital public safety work is complete, NYSEG will:

  • Assess the damage to the electricity delivery system
  • Develop a detailed restoration plan
  • Make repairs as quickly as possible

Critical Facilities List

Register locations that offer essential services for public health and safety. Find out more

FAQs

  • Do you offer storm assistance?  
  • What should I do to prepare for a storm?  
  • How do I find out when my power will be restored?  
  • How does NYSEG restore power?  
  • How do I report an outage?