To report an electricity outage or get an outage update, access Outage Central. 

Interruption Status
To check on the status of electricity restoration efforts, please call: 1.800.572.1131 or you can view the status for your area online at outage central.

E-mail
E-mail your comments or questions by using our secure Write to NYSEG form. We will respond to requests within one to two business days; for new service requests, we will respond within five days. (Monday through Friday, 7 a.m. to 7 p.m., excluding holidays.)
Do not send electronic messages if you have a natural gas emergency or smell a gas odor; call us directly at 1.800.572.1121.  To report a life-threatening electricity emergency, call us at 1.800.572.1131.

Phone Numbers (7 a.m. to 7 p.m., Monday through Friday)

      Billing inquiries, turn-ons/turn-offs, information
      1.800.572.1111

      Credit assistance, payment arrangements
      1.888.315.1755

      Self service line
      1.800.600.2275

      Hearing/Speech impaired (TTY)
      New York Relay Service: Dial 711

      Choosing your electricity supplier
      1.800.572.1111

      Choosing your natural gas marketer
      1.800.572.1111