We’re happy to help with your inquiry. If you feel our representative has not adequately addressed your concern, please ask to speak with a supervisor.
If your concern remains unresolved, you can:
Write to the New York State Public Service Commission (PSC), Three Empire State Plaza, Albany, NY 12223.
Call the PSC’s toll free Helpline at 800.342.3377, Monday through Friday, 8:30 a.m. to 4 p.m.
If your complaint involves a NYSEG bill, you will not be asked to pay the disputed portion of the bill while the matter is being reviewed by the PSC. However, the remaining balance of the bill in question and any future bills should be paid when due.
