You can report a power outage online or by calling 800.572.1131.

If you have a natural gas emergency, exit the building then call us at 800.572.1121 a safe location.

View estimated restoration times on our List of Electricity Outages page.

Sign up for NYSEG Outage Alerts and you will be notified by text message, email, phone or all three. We'll keep you informed with an estimated time of restoration, and an alert when power is restored. Log in to your online NYSEG account to sign up.

How We Restore Power

Our emergency service restoration plan aims to help our crews repair downed lines and restore power to customers within the shortest time possible. While restoring everyone’s power is important, getting critical facilities back on line – places like hospitals and shelters – has to be a priority.

Visit How We Restore Power for more information.

Emergency Resources

Visit our website for outage updates, the latest news releases, and bottled water and dry ice distribution stations.

Storm Information

• Keep flashlights, a battery-powered radio and fresh batteries handy. 
• Have at least one telephone that is not dependent on electricity. (Cordless phones won’t work during a power interruption.) 
• Keep a supply of non-perishable food and bottled water on hand. 
• If you have a cell phone, make sure the battery is fully charged. 
• Contact neighbors to see if their power is off. You may have simply blown a fuse or tripped a circuit breaker.
• Visit Storm Information for more information and additional storm safety tips.