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This will be the final news release for the Auburn Division


Auburn, NY, September 16, 2008 (12 p.m.) – NYSEG crews have made significant progress in restoring service to 3,677 customers left without power after severe winds buffeted the area. NYSEG estimates that most of the remaining 209 affected customers in the Auburn* division will have their power restored by early evening. Some customers in more isolated and heavily damaged areas will be without power until midnight.

As crews complete their final circuit sweeps of our electricity delivery system, we ask that customers who are still without power to contact NYSEG’s electric emergency number at 1.800.572.1131.

Meanwhile, NYSEG urges people to stay far away from any downed power lines.  “Even lines that appear ‘dead’ can be deadly,” said Judy Schroeder, NYSEG’s director - regional operations. “We are concerned about the safety of our customers; please stay away from all downed lines and report them immediately to NYSEG and emergency services.”  NYSEG customers should call 1.800.572.1131 to report downed power lines or other hazardous situations.

In addition to staying away from downed power lines, NYSEG offers the following tips:

  • If your basement or home is in danger of flooding, contact NYSEG to turn off your electricity and/or natural gas service. Never enter a flooded basement or home until electricity and natural gas service have been turned off.  
  • Listen to a battery-powered radio for weather and power restoration updates.  
  • Turn off major appliances (electric water heaters, refrigerators and freezers) and sensitive electronic equipment (TVs, VCRs, DVD players, computers, stereos) to prevent overloading and possible damage when power is restored. Turning off this equipment may mean that you have to unplug it, turn off the circuit breaker or remove the fuse for the circuit in your home that provides power to this equipment. Leave one light switch “on” so you’ll know when power has been restored. 
  • Emergency generators can be dangerous. If you use one, carefully follow the manufacturer’s instructions. Never run an emergency generator indoors; operate generators only outdoors in well-ventilated areas. 
  • Keep your refrigerator and freezer closed as much as possible. Most food will last 24 hours if you minimize the opening of refrigerator and freezer doors.

After your power is restored:

  • If your basement or home was flooded, have an electrician check your home and have a plumbing and heating contractor check natural gas appliances before contacting NYSEG to have services turned on. 
  • Turn on appliances and sensitive electronic equipment one at a time to avoid overloading your circuits. 
  • Replenish emergency supplies used during the storm.


About NYSEG: NYSEG is a Rochester-based subsidiary of Energy East Corporation [NYSE:EAS], a super-regional energy services and delivery company in the Northeast. We serve 872,000 electricity customers and 256,000 natural gas customers across more than 40% of upstate New York. By providing outstanding customer service and meeting our customers’ energy requirements in an environmentally-responsible manner, we will continue to be a valuable asset to the communities we serve. For more information about NYSEG, visit

* NYSEG’s Auburn Division includes all or parts of Cayuga and Onondaga counties.