Our Company 
news release


>> NYSEG and RG&E urge customers to stay far away from downed power lines. Even lines that appear dead can be deadly. NYSEG customers should call 1.800.572.1131 to report downed power lines or hazardous situations; RG&E customers should call 1.800.743.1701.


Rochester, NY, February 12, 2009 (4 p.m.) – Today’s severe winds have caused widespread damage to NYSEG’s and RG&E’s electricity delivery systems. Approximately 25,000 NYSEG and RG&E customers are currently without power; that’s down from the peak number of NYSEG and RG&E customers without power of 45,000.

NYSEG’s Western New York service area in Erie, Chautauqua, Cattaraugus, Niagara, Wyoming, Livingston and Allegheny counties, where 19,000 customers are without power, has been hardest hit. The remainder of the power interruptions are scattered across the NYSEG and RG&E service areas.

With high winds expected to continue in some locations across the state until late tonight, there may be additional power interruptions. 

Here are some tips for weathering the storm:
During a power interruption

  • Contact neighbors to see if their power is off. A loss of power may be the result of a blown fuse or a tripped circuit breaker.
  • Contact NYSEG (1.800.572.1131) or RG&E (1.800.743.1701) to report a power interruption. Our telephone system lets callers report the problem, helps our crews respond quickly and efficiently, and provides customers with power interruption updates. Because many people may be trying to reach us during a power interruption, phone lines may be busy. Anyone who has access to a working computer during a power interruption can also report the interruption online at nyseg.com or rge.com.
  • Listen to a battery-powered radio for weather and power restoration updates.
  • Turn off major appliances (electric water heaters, refrigerators and freezers) and sensitive electronic equipment (TVs, VCRs, DVD players, computers, stereos) to prevent overloading and possible damage when power is restored. Turning off this equipment may mean unplugging it, turning off a circuit breaker or removing a fuse for the circuit that provides power to this equipment. Leave one light switch “on” to know when power has been restored.
  • Emergency generators can be dangerous. Carefully follow the manufacturer’s instructions. Never run an emergency generator indoors; operate generators only outdoors in well-ventilated areas.
  • Don’t use a natural gas or propane range to heat your home.
  • Never use outdoor grills or stoves inside.
  • Keep refrigerators and freezers closed as much as possible. Most food will last 24 hours if you minimize the opening of refrigerator and freezer doors.

After your power is restored

  • If a basement or home was flooded, customers should have an electrician check the home and have a plumbing and heating contractor check natural gas appliances before contacting NYSEG or RG&E to have services turned on.
  • Turn on appliances and sensitive electronic equipment one at a time to avoid overloading circuits.
  • Replenish emergency supplies used during the storm.