Our Company 
news release

NYSEG Team, Now 800 Strong, Continuing to Restore Services Where Conditions Permit

 >> To report electric emergencies and power interruptions, NYSEG customers  should call 1.800.572.1131; to report natural gas emergencies, 1.800.572.1121.

 >> If you smell natural gas, get up, get out and call your natural gas company or 911  from another location. Do not light matches, use any electrical appliances, turn lights on  or off, or use the phone at the location of the suspected leak – any of these actions could  provide a source of ignition for any natural gas that is present.

 >> Stay out of flooded basements! Energized wiring or outlets below the water line may  pose a hazard; natural gas service in a flooded basement may also pose a danger.

 >> Stay away from downed power lines. Even lines that appear “dead” can be deadly.

>> Dry ice and bottled water locations: http://www.nyseg.com/Outages/default.html. Thus far, more than 348,000 pounds of dry ice and 62,000 gallons of bottled water have been distributed.
Binghamton, NY – NYSEG’s flood response team that has grown to more than 800 has restored electricity service to approximately 35,000 of the 44,000 customers affected by unprecedented flooding caused by Tropical Storm Lee. Workers are continuing to make repairs and inspect natural gas facilities. Approximately 8,000 natural gas customers are impacted from flooding in Apalachin, Conklin, Binghamton, Vestal, Endicott, Endwell, Johnson City, Candor and Kirkwood.

Where conditions permit, NYSEG is prepared to have 90% of the natural gas and electricity system restored by Saturday.  Full restoration is based on local codes, requirements and directives; safe and adequate access to remaining areas; and proper repair of customer-owned equipment.

Working in Concert With County and Municipal Leaders to Ensure Safety
NYSEG is continuing to work closely with county and municipal leaders to carefully coordinate joint “re-entry” plans into flooded areas. Now that floodwaters have receded, NYSEG is conducting on-going damage assessment on facilities as they become accessible. The company has established joint electricity and natural gas task forces to safely coordinate service restoration efforts.

Where possible, NYSEG has begun to restore service to customers. As a result of this work, some customers that were not impacted by the flood and did not lose natural gas or electricity service may experience service interruptions as repairs are being made to the system. This is of critical importance to ensure the safety of our customers and service workers. NYSEG must also follow municipal directives to shut off service if necessary.

Status of NYSEG Substations
Castle Gardens:
NYSEG has connected and energized a portable substation to re-establish the source supply for the distribution circuits that originate at the substation and serve customers. NYSEG has begun restoring services on these circuits where conditions permit and in conjunction with natural gas restoration efforts.  

Goudey: NYSEG was able to restore service to all but approximately 200 customers served by this substation where conditions permitted.

Lounsberry: NYSEG has connected and energized a portable substation to re-establish the source of supply to one of the two distribution circuits that originate at the substation and serve customers. NYSEG has begun restoring services on these circuits where conditions permit. Further restoration efforts include flying a line across the river by helicopter or using a second mobile substation. 

Owego (Lower): NYSEG now has access to the site, will assess damage to the facility and make any necessary repairs. Approximately 400 customers have had service restored through an alternate feed.

Natural Gas Main Repairs – Vestal 
A natural gas main break as a result of a wash out in Vestal (Main Street) has been repaired. Service was restored yesterday to some of the 1,300 customers who were affected by the main break. Service to the remainder of customers is expected to be restored tonight unless customers were not at home earlier to be reconnected.  

Plans for Restoring Natural Gas Service in the Village of Owego
The Village of Owego was devastated by floodwaters from the Susquehanna River. Now that floodwaters have receded, NYSEG is shutting off services, and has made good progress in assessing damage to the natural gas delivery system and developing plans for restoring service. Part of the village is served by a medium-pressure natural gas system and other parts are served by a low-pressure system. Customers served by the low-pressure system will be without services for considerably longer than those served by the medium-pressure system.

Note: Electricity transmission lines are high-voltage lines that carry power over long distances. These transmission lines enter substations where the voltage of the power is reduced. The lower-voltage power then exits the substations into the distribution lines that serve homes and businesses. Together, transmission lines and substations are the backbone of the electricity delivery system.