Our Company 
news release

October 31, 2012 – 8:15 p.m.

NYSEG and RG&E have reminded employees and contractors to be particularly cautious this evening when youngsters may be trick-or-treating. The companies also encourage everyone who may be out this evening to be careful and to avoid areas where storm debris and damaged electric facilities remain.

RG&E Continuing to Make Progress Restoring Power in Rochester Region; NYSEG Damage Assessment Continues Downstate

Rochester, NY – All available NYSEG and RG&E line crews and support personnel are converging on the Rochester region and NYSEG’s downstate service areas as restoration work is completed in their home locations. More than 2,100 company and contract personnel are working on the massive power restoration effort, primarily in Putnam, Westchester, Sullivan, Dutchess and Monroe counties.

Power is expected to be restored to the vast majority of customers in the Rochester region by midnight Friday. Estimated restoration times for other areas will be established once damage assessment is complete.

Current Power Interruption Counts
NYSEG (98,000 total)
(Counties with 500 outages or more are listed.)
Putnam County  31,900
Westchester County 31,600
Sullivan County  20,600
Dutchess County 8,500
Ulster County  4,000
Delaware County 700

RG&E (6,400 total)
(Counties with 500 outages or more are listed.)
Monroe County  6,000
For more details and the latest outage numbers, visit:

http://www.nyseg.com/Outages/outageinformation.html (NYSEG)
http://www.rge.com/Outages/outageinformation.html (RG&E)
Restoration Times
As damage assessment is completed and estimated restoration times are established for each outage, they can be found at:
http://ebiz1.nyseg.com/cusweb/outagenotification.aspx or 1.800.572.1131 (NYSEG)
http://ebiz1.rge.com/cusweb/outagenotification.aspx or 1.800.743.1701(RG&E)

Safety Reminder

  • Stay away from downed power lines – even lines that appear “dead” can be deadly.
  • Stay out of flooded basements because energized wiring or outlets below the water line may pose a hazard. Natural gas service in a flooded basement may also pose a danger. If a basement or home is in danger of flooding, customers should contact their utilities to turn off electricity and/or natural gas service.
  • Emergency generators can be dangerous. Carefully read, understand and follow manufacturer’s instructions when operating an emergency generator. Never run emergency generators indoors; operate them only outdoors in well-ventilated areas, away from windows and doors, and never in a garage.
  • For electricity emergencies and to report power interruptions, NYSEG customers should call 1.800.572.1131; RG&E customers should call 1.800.743.1701.
  • For natural gas emergencies and to report suspected natural gas odors, NYSEG customers should call 1.800.572.1121; RG&E customers should call 1.800.743.1702. (If you smell natural gas, get up, get out and contact your natural gas utility from a neighbor’s phone.)