Our Company 
news release

November 2, 2012 – 5:30 p.m.

NYSEG Continues to Make Steady Progress in Restoring Power in the Aftermath of Hurricane Sandy

Rochester, NY – NYSEG, a subsidiary of Iberdrola USA, continues to pour additional resources into its Liberty and Brewster Divisions to restore power safely, and as quickly as possible. Today, additional crews and specialty equipment arrived to continue the massive restoration work needed in the wake of Hurricane Sandy. More than 2,600 personnel are on the job.

“Our crews are working around the clock to restore power, and we appreciate the support we’ve received from our customers, municipal officials and the state,” said Mark S. Lynch, president of NYSEG and RG&E. “We’re making steady progress and will continue to do so, and appreciate the National Guard’s efforts which will further assist our restoration operation.”

The company expects that the vast majority of customers will be restored by midnight Sunday, November 4, with remaining customers restored by midnight Wednesday, November 7.  Customers are reminded that as assessment is completed, we sometimes find additional damage or areas that remain inaccessible which may extend restoration times.  Additionally, some customers may not be ready to receive service should they need repairs to customer-owned equipment. 

“We are committed to restoring power to all of our customers as quickly as possible and will work diligently until every customer’s power is restored,” Lynch said. The company continues to contact its life support and critical care customers and deliver dry ice.  Statewide during this event more than 600,000 pounds of dry ice have been distributed. 

Current Power Interruption Counts
NYSEG (57,190)
(Counties with 500 outages or more are listed.)
Westchester County 25,499  
Putnam County  14,422   
Sullivan County  13,677
Dutchess County 2,588
Ulster County  632
For more details and the latest outage numbers, visit:

http://www.nyseg.com/Outages/outageinformation.html (NYSEG)
http://www.rge.com/Outages/outageinformation.html (RG&E)
Restoration Times for Each Outage
As damage assessment is completed and estimated restoration times are established for each outage, they can be found at:
http://ebiz1.nyseg.com/cusweb/outagenotification.aspx or 1.800.572.1131 (NYSEG)
http://ebiz1.rge.com/cusweb/outagenotification.aspx or 1.800.743.1701(RG&E)

Safety Reminders

  • Stay away from downed power lines – even lines that appear “dead” can be deadly.
  • Stay out of flooded basements because energized wiring or outlets below the water line may pose a hazard. Natural gas service in a flooded basement may also pose a danger. If a basement or home is in danger of flooding, customers should contact their utilities to turn off electricity and/or natural gas service.
  • Emergency generators can be dangerous. Carefully read, understand and follow manufacturer’s instructions when operating an emergency generator. Never run emergency generators indoors; operate them only outdoors in well-ventilated areas, away from windows and doors, and never in a garage.
  • For electricity emergencies and to report power interruptions, NYSEG customers should call 1.800.572.1131; RG&E customers should call 1.800.743.1701.
  • For natural gas emergencies and to report suspected natural gas odors, NYSEG customers should call 1.800.572.1121; RG&E customers should call 1.800.743.1702. (If you smell natural gas, get up, get out and contact your natural gas utility from a neighbor’s phone.)