Our Company 
news release

November 3, 2012 – 6:30 p.m.

NYSEG Continues Hurricane Sandy Restoration Efforts Company Reiterates Estimated Times of Restoration 

Brewster and Liberty, NY – NYSEG, a subsidiary of Iberdrola USA, continues to mobilize additional resources for the significant restoration efforts in its Liberty and Brewster Divisions.

As work continues, NYSEG reiterates the global estimated times of restoration it announced after damage assessment was underway: the company expects that the vast majority of customers will be restored by midnight Sunday, November 4, with remaining customers restored by midnight Wednesday, November 7.  Customers are reminded that as assessment is completed, we sometimes find additional damage or areas that remain inaccessible which may extend restoration times. Inclement weather and hazardous conditions can also impact restoration time.  Due to these factors, estimated times of restoration may be adjusted before power is restored.

As damage assessment and restoration continue, estimated restoration times are established for each outage, which is a more specific estimate for a particular location. As they are established, local estimated times of restoration can be found at:

http://ebiz1.nyseg.com/cusweb/outagenotification.aspx or 1.800.572.1131.  


“We appreciate our customers’ patience as we work to restore power safely, and as quickly as possible,” said Mark Lynch, president, NYSEG and RG&E.  “We understand the frustration of being without electricity and are using all possible resources to hasten this process without sacrificing safety.” 

NYSEG also reiterates that customers should remain safe during power interruptions:

  • Never use a natural gas range or oven to heat a home.
  • Never use a grill, hibachi, lantern or portable camping stove inside a home.
  • Install a carbon monoxide detector in your home.
  • Always operate your portable generator outdoors, never indoors or in a garage.  Make sure exhaust gases are safely vented away from the house, windows or other enclosed areas.

Current Power Interruption Counts

NYSEG (42,227 total)
(Counties with 500 outages or more are listed.)

Westchester County 19,824   
Putnam County  10,007    
Sullivan County  9,598  
Dutchess County 2,383
  
The company continues to be in contact with its life support and critical care customers, and will distribute dry ice and bottled water again today and for the duration of the event. 

For more details and the latest outage numbers, visit: http://www.nyseg.com/Outages/outageinformation.html 

Safety Reminders

  • Stay away from downed power lines – even lines that appear “dead” can be deadly. Customers are also warned that attempting to cut NYSEG wires or remove metal places them in extreme danger.  
  • Stay out of flooded basements because energized wiring or outlets below the water line may pose a hazard. Natural gas service in a flooded basement may also pose a danger. If a basement or home is in danger of flooding, customers should contact their utilities to turn off electricity and/or natural gas service.
  • Emergency generators can be dangerous. Carefully read, understand and follow manufacturer’s instructions when operating an emergency generator. Never run emergency generators indoors; operate them only outdoors in well-ventilated areas, away from windows and doors, and never in a garage.
  • For electricity emergencies and to report power interruptions, NYSEG customers should call 1.800.572.1131; RG&E customers should call 1.800.743.1701.
  • For natural gas emergencies and to report suspected natural gas odors, NYSEG customers should call 1.800.572.1121; RG&E customers should call 1.800.743.1702. (If you smell natural gas, get up, get out and contact your natural gas utility from a neighbor’s phone.)