Our Company 
news release

November 7, 2012 – 11:45 a.m.


NYSEG Has Now Restored 95% of Services in Westchester, Putnam and Dutchess Counties
Company Is Prepared to Respond to Possible Effects of Nor’easter 

Brewster, NY – NYSEG’s power restoration team continues to make solid progress restoring service to customers in its Brewster Division (parts of Westchester, Putnam and Dutchess counties). Service has now been restored to 71,706 (95%) of the 75,738 customers who lost power as a result of unprecedented damage from Hurricane Sandy, and NYSEG expects to complete the vast majority of restoration work by midnight tonight.

“We are proud of the work our people have done and we are determined to finish strong,” said Mark S. Lynch, president of NYSEG and RG&E. “We know how difficult it is to be without power. We appreciate that our customers understood the enormity of the task we faced and have been patient as we have gone about our work, and we understand some customers’ frustration.” 

Even as power restoration work wraps up, the tasks of re-checking circuits for damage, making additional repairs where temporary repairs were made, and general clean-up will go on for days.

Lynch said NYSEG’s emergency planners are continuing to keep a close watch on the Nor’easter that is expected to impact the downstate area beginning today. Given the forecast, customers should expect additional power outages to occur. The company has resources in place and materials on hand to address any new damage and power interruptions the storm may cause.

Key NYSEG Efforts

  • Assembled a work force of 3,500, including more than 650 line and tree crews from as far away as British Columbia, to rebuild the company’s downstate electricity delivery system.
  • Have now replaced 976 of the 1,013 poles broken in its downstate service area.
  • Will distribute dry ice and bottled water for the duration of the event. Thus far, more than 
    1 million pounds of dry ice and nearly 65,000 gallons of bottled water have been distributed, mostly in the Brewster and Liberty Divisions.

Current Power Interruption Counts
Westchester County 3,100
Putnam County  500
Dutchess County 400
For more details and the latest outage numbers, visit: http://www.nyseg.com/Outages/outageinformation.html

As is always the case during the power restoration process, outage numbers sometimes increase for a brief time as a result of switching to return circuits to normal configuration.

Restoration Times
Estimated restoration times are available at http://ebiz1.nyseg.com/cusweb/outagenotification.aspx or by calling our automated phone system at 1.800.572.1131.

NYSEG is continuing to make proactive calls to customers to gather information to further refine estimated restoration times for remaining outages.

Customers are reminded that previously unknown damage or areas that remain inaccessible may extend restoration times and that the approaching storm could cause additional outages.

Safety Reminders

  • Stay away from downed power lines – even lines that appear “dead” can be deadly. Customers are also warned that attempting to cut NYSEG wires or remove metal places them in extreme danger.  
  • Emergency generators can be dangerous. Carefully read, understand and follow manufacturer’s instructions when operating an emergency generator. Never run emergency generators indoors; operate them only outdoors in well-ventilated areas, away from windows and doors, and never in a garage.
  • For electricity emergencies and to report power interruptions, NYSEG customers should call 1.800.572.1131; RG&E customers should call 1.800.743.1701.
  • For natural gas emergencies and to report suspected natural gas odors, NYSEG customers should call 1.800.572.1121; RG&E customers should call 1.800.743.1702. (If you smell natural gas, get up, get out and contact your natural gas utility from a neighbor’s phone.)