Our Company 
news release

November 8, 2012 – 9:30 a.m. 

Winds from Latest Storm Cause Additional Outages in NYSEG’s Three-County
Downstate Service Area
Company Expects to Restore Vast Majority of Services by Late Tonight

Brewster, NY – Winds from Winter Storm Athena were destructive enough to cause approximately 7,000 new power interruptions in NYSEG’s Westchester-Putnam-Dutchess service area. As is so often the case during storms, falling limbs and trees again caused the bulk of the damage to NYSEG’s electricity delivery system.

With Athena now exiting and with more favorable weather in the forecast, NYSEG expects to make excellent progress restoring power today. “Our standing goal is to restore power to our customers safely and as quickly as possible,” said Kevin Walker, chief operating officer of Iberdrola USA, NYSEG’s parent company.

NYSEG expects to have the vast majority of the approximately 1,600 services that are out in the three-county area as the result of damage from Hurricane Sandy or Winter Storm Athena restored by late tonight.

“Yesterday, we were fortunate in two regards: Athena wasn’t as severe as originally forecast and we kept hundreds of Hurricane Sandy response crews here to help out in anticipation of new outages,” Walker said.

Once NYSEG completes its power restoration work, the tasks of re-checking circuits for damage, making additional repairs where temporary repairs were made, and general clean-up will go on for days.

> Key NYSEG Efforts

  • Assembled a work force of 3,500-plus, including nearly 700 line and tree crews from as far away as British Columbia, to rebuild the company’s downstate electricity delivery system.
  • Have now replaced 1,018 of the 1,023 poles broken in its downstate service area.
  • Distributed more than 1 million pounds of dry ice and nearly 65,000 gallons of bottled water, mostly in the downstate region. Distribution is continuing.

> Current Power Interruption Counts
Westchester County 1,300
Putnam County  200
Dutchess County < 50
For the latest outage numbers: http://www.nyseg.com/Outages/outageinformation.html

As is always the case during the power restoration process, outage numbers sometimes increase for a brief time as a result of switching to return circuits to normal configuration.

For estimated restoration times: http://ebiz1.nyseg.com/cusweb/outagenotification.aspx or by calling our automated phone system (1.800.572.1131).

> Safety Reminders

  • Stay away from downed power lines – even lines that appear “dead” can be deadly. Customers are also warned that attempting to cut NYSEG wires or remove metal places them in extreme danger.  
  • Emergency generators can be dangerous. Carefully read, understand and follow manufacturer’s instructions when operating an emergency generator. Never run emergency generators indoors; operate them only outdoors in well-ventilated areas, away from windows and doors, and never in a garage.
  • For electricity emergencies and to report power interruptions, NYSEG customers should call 1.800.572.1131;
    RG&E customers should call 1.800.743.1701.
  • For natural gas emergencies and to report suspected natural gas odors, NYSEG customers should call 1.800.572.1121; RG&E customers should call 1.800.743.1702. (If you smell natural gas, get up, get out and contact your natural gas utility
    from a neighbor’s phone.)