Our Company 
news release

NYSEG Expects to Restore All Ithaca-Area Service by Midnight

>> NYSEG urges customers to stay away from downed power lines – even lines that appear dead can be deadly. NYSEG customers should call 1.800.572.1131 to report downed power lines or other hazardous situations.

>> Emergency generators can be dangerous. Carefully read, understand and follow manufacturer’s instructions when operating an emergency generator. Never run emergency generators indoors; operate them only outdoors in well-ventilated areas and away from windows and doors. Learn more about generator safety here.

>> For the latest outage counts, outage locations by county, municipality and streets/roads, and estimated restoration times (as they are available), visit  http://www.nyseg.com/Outages/outageinformation.html.

>> NYSEG’s natural gas emergency number is 1.800.572.1121.

>> Dry ice and bottled water is available until dark today – or until supplies are exhausted – at NYSEG’s service center at 1387 Dryden Road.


Ithaca, NY
– NYSEG, a subsidiary of Iberdrola USA, now expects to restore all Ithaca-area service by midnight. Local crews working with dozens of NYSEG crews from other locations, as well as contract line and tree crews, have reduced the number of storm-related outages to 1,375 from the original 17,600 in NYSEG’s Ithaca Division (Tompkins County and parts of Cortland, Cayuga, Seneca, Schuyler, Chemung and Tioga counties).

“As a result of the detailed information from yesterday’s damage assessment and the determination of our crews to restore power safely and efficiently, we have been able to significantly revise our estimated restoration time,” said Mark S. Lynch, president and CEO of NYSEG and RG&E. “We appreciate all of the assistance we have received and we thank our customers for their patience and understanding as we continue our work.”

NYSEG is asking customers who are still without power and who have not reported their outage to call 1.800.572.1131. This will help avoid unnecessary delays in restoring all service.


Power Restoration Priorities
NYSEG’s first priority is responding to known incidents of downed power lines to make the situations safe. (Customers are asked to call 1.800.572.1131 to report downed wires.) Once this vital public safety work is complete, the company will:

  • Assess the damage to the electricity delivery system.
  • Develop a detailed restoration plan.
  • Make repairs as quickly as possible.


Restoring Power Following Major Storms
NYSEG first repairs the backbone of the electricity system – transmission lines and substations – that bring electricity to the local distribution system that serves our customers. The company then makes any necessary repairs to the distribution system that includes the poles and power lines along streets and roads, focusing first on those circuits where power can be restored to the largest number of customers. As part of this process, NYSEG takes into account the needs of hospitals, nursing homes, fire and police stations, as well as any other critical infrastructure. This is a time-proven process that ensures we safely restore service as quickly and efficiently as possible.


NYSEG Offers the Following Reminders:

During a Power Interruption

  • Contact neighbors to see if their power is off. A loss of power may be the result of a blown fuse or a tripped circuit breaker.
  • To report a power interruption, contact NYSEG at 1.800.572.1131. The company’s telephone system lets callers report the problem, helps crews respond quickly and efficiently, and provides customers with power interruption updates. Because many people may be trying to reach NYSEG during a power interruption, phone lines may be busy. Anyone who has access to a working computer during a power interruption can also report the interruption online at nyseg.com.
  • Listen to a battery-powered radio for weather and power restoration updates.
  • Turn off major appliances (electric water heaters, refrigerators and freezers) and sensitive electronic equipment (TVs, VCRs, DVD players, computers, audio equipment) to prevent overloading and possible damage when power is restored. Turning off this equipment may mean unplugging it, turning off a circuit breaker or removing a fuse for the circuit that provides power to this equipment. Leave one light switch “on” to know when power has been restored.
  • Don’t use a natural gas or propane range to heat your home.
  • Never use outdoor grills or stoves inside.
  • Keep refrigerators and freezers closed as much as possible. Most food will last 24 hours if you minimize the opening of refrigerator and freezer doors.

After Power Is Restored

  • If a basement or home was flooded, customers should have an electrician check the home and have a plumbing and heating contractor check natural gas appliances before contacting NYSEG to have services turned on.
  • Turn on appliances and sensitive electronic equipment one at a time to avoid overloading circuits.
  • Replenish emergency supplies used during the storm.