Outage Central 
storm assistance and tips for customers in flooded areas

News updates:

 

Flooding preparation and safety tips:

Click here for a printable pdf.

  • If flooding of a home or business has already occurred or is about to occur, customers should contact us to have electricity and natural gas service turned off. Call us at 1.800.572.1131 to report electricity emergencies; for natural gas emergencies,
    call 1.800.572.1121.
    Customers should never attempt to turn off electricity and natural gas service.
  • Stay out of flooded basements. Energized wiring or outlets below the water line may pose a hazard; natural gas service in a flooded basement may also pose a danger. 
  • To have electricity service restored once flood waters have receded, click here to print and sign this form. Customers should contact NYSEG (or their electric utility if it is not NYSEG) to discuss specific circumstances; a safety inspection by a certified electrical inspector may be necessary before service can be restored. Someone must be present for service to be turned on, the basement must be free of water and the electrical panel must be clean and free of debris. Customers and contractors should never attempt to turn on electricity service.

    To have natural gas service restored once flood waters have receded: If the natural gas meter and/or regulator were under water, customers must first contact NYSEG (or their natural gas company if it is not NYSEG). If any natural gas equipment (furnace, boiler, water heater, etc.) has been under water, they need to contact a plumbing and heating contractor to have the equipment checked. Customers can then contact their natural gas company to have service restored. Customers and contractors should never attempt to turn on natural gas service.
     
    NYSEG also reminds customers:
  • If you smell natural gas, get up, get out and call your natural gas company from another location. Do not light matches, use any electrical appliances, turn lights on or off, or use the phone at the location of the suspected leak – any of these actions could provide a source of ignition for any natural gas that is present.
  • Stay away from downed power lines. Even lines that appear “dead” can be deadly.

 

Need additional disaster assistance?

Visit the Federal Emergency Management Agency's (FEMA) Website here.