Outage Central 
streetlight outage form

Is there a streetlight out in your neighborhood? Please submit the location of the streetlight, the nearest cross street and the pole number – usually located on a metal strip attached to the pole using one of the options below.

Three ways to report a streetlight outage:

  1. Call 1.800.572.1131
  2. Fax the information from the form below to 585.340.1664
  3. Submit the outage form below

Streetlight Outage Form
Important note: If you are reporting more than one streetlight outage, each light/pole will require a separate Internet order.  
 
Please enter the following information: 
* Required fields.

 

 Contact Information

 

 * First Name:

 

 * Last Name:

 

 * E-mail Address:

 

 * Confirm E-mail Address:

 
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 Streetlight Information

 

 * Town/City Where Streetlight Is:

 

  * Street Address Nearest to Pole:

 

 Pole Number:

 

 * Location of Pole:

 
(e.g. 2 poles from the intersection of
Main Street and Maple Avenue)

 * Nearest Cross Street:

 
(e.g. Maple Avenue)

 Identifying Landmarks:

 
(e.g. ribbon or tape tied around pole)

 * Is the Light on a Public Street?

Yes 

  If no, please select one of the following 
  locations and enter the name of the 
  business or homeowners association.

 

       Enter gate code

  Name of business or homeowners association:
 

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 Streetlight Problem

 

  *The light is:

Off  Always On  Flickering
Cycling On and Off
Other (describe damage in field below)
 

  *Is the streetlight part of a
traffic signal pole?

    Don't Know
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 Streetlight Type

 Please select the type of light, if known:

 
   
   
   
   
   
   
   
  Other