Energy Choice Frequently Asked Questions (FAQs)
NYSEG no longer offers a fixed price for electricity supply. Instead, we offer two options: NYSEG Supply Service, a variable price option for electricity supply, or ESCO Supply Service, with supply provided by an energy services company (ESCO). You can select either any time.
To help you understand customer choice, here are some frequently asked questions
What happened on January 1, 2010?
Customers who were enrolled in the NYSEG Fixed Price or NYSEG Variable Price options
were placed in the NYSEG Supply Service option unless they selected an ESCO for their energy supply.
ESCO customers were placed in the ESCO Supply Service option, unless the customer or ESCO chose to end the agreement. If you are an ESCO customer and you have questions about your ESCO service, please contact your ESCO directly.
Whom can I purchase my electricity supply from?
You may purchase your electricity supply from NYSEG or an ESCO. For the most up-to-date list of ESCOs, click here.
What if I change my mind about my electricity supplier pricing option after January 1, 2010?
You can select either NYSEG or an ESCO as your suppler at any time. Please note, if you agree to purchase your electricity supply from an ESCO, you may incur a fee for ending your agreement early. Check with your ESCO prior to any switch.
I would like to purchase my electricity supply at a fixed price. How do I do so?
Effective January 1, 2010, NYSEG does not offer a fixed electricity supply price. Some ESCOs may have fixed supply offers. For the most up-to-date list of ESCOs, click here.
What was the Voice Your Choice program and is it still in effect?
NYSEG previously had a set enrollment period each fall where customers selected from fixed and variable NYSEG supply options and ESCO supply options; we called this enrollment program Voice Your Choice, and it is no longer in effect. The last Voice Your Choice enrollment period ended December 30, 2008. NYSEG now has no set enrollment period for customers to select either NYSEG or ESCO supply.
What is a supplier other than NYSEG, an energy services company or an ESCO?
They are all the same thing: A supplier other than NYSEG is often called an energy services company or ESCO. An ESCO is an unregulated business that sells electricity supply directly to you. NYSEG continues to deliver the electricity to you. For the most up-to-date list of ESCOs, click here.
What is the supply charge?
The supply charge is what you pay NYSEG or a supplier other than NYSEG for the electricity you receive. The amount you pay per kilowatt-hour (kwh) for supply may be fixed or variable. NYSEG only offers a variable supply price.
What is the transition charge?
The transition charge is the difference between the market price of electricity and the price of NYSEG’s long-term electricity supply contracts (may be positive or negative). This charge will be the same variable charge whether you purchase your electricity supply from NYSEG or from an ESCO.
What is the delivery charge?
The delivery charge is what you pay NYSEG to transport electricity to you over our power lines to your home or business. It is a fixed price per kwh and will be the same whether you purchase your electricity supply from NYSEG or from an ESCO.
I am a new NYSEG customer. What choices do I have?
You have the same choices as any NYSEG customer: NYSEG Supply Service, a variable price option for electricity supply, or ESCO Supply Service, with supply provided by an energy services company (ESCO). You can select either option anytime.
If you do not have an ESCO selected when you begin service with NYSEG, you will be billed on the NYSEG Supply Service rate.
What is NYSEG Supply Service?
It consists of a variable electricity supply and transition charge and a fixed NYSEG delivery charge. The supply price varies according to market prices. NYSEG makes no profit on your supply charge.
What is ESCO Supply Service?
It consists of a variable transition charge, a fixed NYSEG delivery charge and an ESCO supply charge. What you pay for your supply charge depends upon your agreement with your ESCO. ESCOs may offer both fixed and variable supply prices. To learn more about ESCO offers, please contact ESCOs directly. For the most up-to-date list of ESCOs, click here.
I am interested in purchasing my electricity supply from a supplier other than NYSEG. Where can I find more information?
You can contact ESCOs. For the most up-to-date list of ESCOs, click here.
I am interested in purchasing my electricity supply from NYSEG. Where can I find more information?
More information about the electricity supply, transition and delivery charges for the NYSEG Supply Service can be found here.
What electricity supply prices do ESCOs offer? Are their prices fixed or variable?
ESCO pricing information is not provided to NYSEG. ESCOs may have both fixed and variable price offers. You must contact ESCOs directly for information about their offers. For a list of ESCOs, click here.
I am an ESCO customer, how does the transition charge affect me?
All customers who receive delivery service from NYSEG pay a variable transition charge regardless of who supplies their electricity.
If I choose NYSEG Supply Service, is there a way that I can monitor the supply price each month?
Yes. The electricity supply prices are calculated and displayed each day here. These will be updated in January to reflect the new NYSEG supply prices and the delivery and transition charges that apply to both NYSEG Supply Service and ESCO Supply Service. The supply price you will be charged will depend on the prices in effect during your billing period.
What factors drive the wholesale market price of electricity?
Factors that may contribute to the wholesale market price of electricity include supply availability, demand for electricity, transmission line availability, economic conditions,
power plant fuel costs and the weather.
How often may I switch from NYSEG to an ESCO, from an ESCO to NYSEG, or from one ESCO to another?
NYSEG places no limits on switching. However, ESCOs may limit switching. You should check with the ESCOs regarding switching rules.
How will I know if NYSEG or the ESCO received my enrollment?
If you switch from NYSEG to an ESCO, you'll receive a letter from NYSEG confirming your change in supplier. You can view your current supply choice on the top of page three of your bill, right above the meter reading table or by viewing your selection online.
If I have an ESCO provide my electricity supply, whom do I call if I have problems with electricity service?
You still call NYSEG. NYSEG will continue to safely and reliably deliver your electricity no matter which supplier you choose. For questions about electricity supply from your ESCO or about the ESCO portion of your electricity bill, contact your ESCO.
Can I enroll in wind energy?
Purchasing clean, renewable wind energy is an option entirely separate from choosing your electricity supplier. If at any time you are interested in purchasing wind energy, click here or call 1.800.35.NYSEG (1.800.356.9734).
How do New York Power Authority (NYPA) contracts affect my energy charges?
The NYPA allocation of low-cost hydropower to benefit NYSEG residential customers has been extended, on a month-to-month basis, through December 2009. The benefit to residential customers is reflected in the transition charge.