Before you choose to purchase your energy supply from NYSEG or a supplier other than NYSEG (also known as an energy services company or ESCO), consider suppliers’ answers to the questions below. With any supplier you choose, NYSEG will continue to deliver your energy safely and reliably.
- What is your charge per kilowatt-hour or therm for energy supply?
- Is this a fixed charge or does it vary depending on: market price, time-of-day, season or use?
- What is the length of the agreement or contract?
- Is there a security deposit, cancellation fee or other fees?
- Can I switch at any time?
- Do you have any incentives if I switch?
- Will I save money if I switch and do you guarantee savings?
- When will I be billed for energy supply and are your charges included in my NYSEG delivery bill?
- If I have questions about your charges, how do I contact you?
- What procedures are in place if I have a question or a complaint with you as my supplier?