Before you select a supplier (also known as an energy services company or ESCO), consider their answers to the following questions:
- What is your charge per usage (kilowatt-hours or therm) for energy supply?
- Is this a fixed charge or does it vary depending on: market price, time-of-day or use?
- What is the length of the agreement or contract?
- Is there a security deposit, cancellation fee or other fees?
- Do you have any incentives for signing up with you?
- Do you guarantee savings?
- When will I be billed for energy supply and are your charges included in my NYSEG bill?
- What procedures are in place if I have a question or a complaint with you as my supplier?
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