We strive to provide you with reliable and essential energy delivery.  Our work doesn’t stop there—we also have many services designed to meet the variety of needs you or your family members may have:

Life Support Customers
If you or a member of your household relies on life-sustaining equipment, don’t wait! 
Contact us and we’ll notify you before any planned interruption of your electricity service for maintenance.  We’ll also keep you updated on power restoration efforts if the duration of an outage extends beyond 24 hours.

Friendly Reminder
Our Friendly Reminder Third Party Notification service offers you extra peace of mind.  A friend, agency or organization you designate will receive a copy of any important notices we may send to you.

Hearing and Speech Impairment Assistance
If you use a telephone (TTY) device in your home, just dial 711 and ask the New York Relay Service operator to contact NYSEG at 1.800.572.1111.

Interpreter Service
For customers who prefer to speak a language other than English, we offer interpreter services when you call.

One Less Worry
With one call you can place your bill on hold for 30 days should you or a household member be hospitalized.

Sight Saver Billing
Your NYSEG bill and our EnergyLines newsletter are available in large print at no charge.

Power Partner Program
NYSEG's Power Partner program has provided much needed assistance to income-eligible customers since 1998. Power Partner services include a reduction in NYSEG's basic service charge, ideas to reduce home energy use, home weatherization assistance, reducing overdue balances on NYSEG accounts, and referrals to other community-based programs and services.

Home Energy Assistance Program
The Home Energy Assistance Program (HEAP) is a federal grant program that helps eligible households pay for energy costs, repairs and weatherization. Income eligible customers may receive one regular HEAP benefit per season. In addition to regular HEAP, the household may also be eligible for emergency HEAP benefits. The number of emergency benefits varies per season depending on the availability of funds.

HEAP funding is limited so it is important to apply early.  If you receive any type of Social Security benefit or if you are 60 years of age or older, call your local Office for the Aging and an application may be mailed to you.  For more information on HEAP and where to apply, contact your local Department of Social Services. Residents of some counties may apply online.

Project SHARE
Funded by employees, retirees, and customers, Project SHARE helps eligible customers pay for energy emergencies such as fuel bills, repairs to heating equipment, home weatherization and water heater replacements. To receive Project SHARE financial assistance, a member of the household must be 60 years of age or older or disabled at any age, and must have exhausted all other assistance programs such as HEAP, food stamps, Medicaid and local or county emergency aid.

Customer Advocates
We are here to help our customers with medical and financial needs through our customer advocate service.  If you are having trouble paying your bills or have a medical need that depends on electricity, contact us.