Your Account 
service and assistance

We strive to provide you with reliable and essential energy delivery.  Our work doesn’t stop there – we also have many services designed to meet the variety of needs you or your family members may have:

Life Support Customers
If you or a member of your household relies on life-sustaining equipment, don’t wait! 
Contact us online or by calling 1.800.572.1111 and we’ll notify you before any planned interruption of your electricity service for maintenance. We’ll also keep you updated on power restoration efforts if the duration of an outage extends beyond 24 hours.

Home Energy Assistance Program 
The Home Energy Assistance Program (HEAP) is a federal grant program that helps eligible households pay for energy costs and weatherization. Income eligible customers may receive one regular HEAP benefit per season. The 2015-2016 HEAP season opened November 16, 2015 and closes when funds are exhausted. Emergency HEAP is scheduled to open on January 4, 2016 and closes March 15, 2016 or until funds are exhausted. Funding is limited. Contact  your county's department of social services to apply.  Customers can also log onto to apply.

Emergency HEAP
In addition to regular HEAP, the household may also be eligible for emergency HEAP benefits. The number of emergency benefits varies per season depending on the availability of funds. Emergency HEAP is scheduled to open on January 4, 2016 and closes March 15, 2016 or until funds are exhausted.

Funding is limited. HEAP funding is limited so it is important to apply early. If you receive any type of Social Security benefit or if you are 60 years of age or older, call your local Office for the Aging and an application may be mailed to you.

Energy Assistance Program
NYSEG’s Energy Assistance Program (EAP) is designed to help eligible customers gain control of their energy bills. The program has two levels of assistance, bill credits and arrears forgiveness.

EAP bill credits are available automatically to any customer who receives a HEAP benefit. No application is needed. A limited number of EAP participants will be able to apply for our EAP arrears forgiveness program. EAP bill credits will continue each year as long as a HEAP benefit is applied to your NYSEG account.

Project SHARE Heating Fund 
We have combined the strength of NYSEG’s and RG&E’s heating funds and developed a new program, the Project SHARE Heating Fund. The Project SHARE Heating Fund is designed to help income-eligible customers with energy emergencies in both the NYSEG and RG&E service areas.

To receive a Project SHARE Heating Fund grant, the customer must have an active account with NYSEG, have active disconnect notice, meet the current HEAP income guideline and exhausted all other assistance. Active duty military personnel and well-discharged veterans with an active disconnect notice may qualify regardless of income.

Friendly Reminder Third Party Notification
Our Friendly Reminder Third Party Notification service offers you extra peace of mind. A friend, agency or organization you designate will receive a copy of any important notices we may send to you. Interested? Print, complete and send us this Third Party Notification Service form.

Hearing and Speech Impairment Assistance
If you use a telephone (TTY) device in your home, just dial 711 and ask the New York Relay Service operator to contact NYSEG at 1.800.572.1111.

Interpreter Service
For customers who prefer to speak a language other than English, we offer interpreter services when you call.

One Less Worry
With one call you can place your bill on hold for 30 days should you or a household member be hospitalized.

Sight Saver Billing
Your NYSEG bill and our EnergyLines newsletter are available in large print at no charge.

Customer Advocates
We are here to help our customers with medical and financial needs through our customer advocate service. If you are having trouble paying your bills or have a medical need that depends on electricity, contact us.


more information 

If you are interested in learning more or enrolling in any of these free services, contact us or call us at 1.800.572.1111.


Do you know about 2-1-1 New York?

2-1-1 New York can connect you to services 24 hours a day, 365 days a year, including holidays. Agents can link you to information and services you need. The call is free and confidential.

Learn more about 2-1-1 New York, including if this service is available in your area, by visiting their website.