Emergency Numbers (24 hours a day, every day)

Electricity interruptions/emergencies	1.800.572.1131
Natural gas odors/emergencies	1.800.572.1121

Interruption Status
To check on the status of electricity restoration efforts, please call: 1.800.572.1131or you can view the status for your area online at outage central.

E-mail
E-mail your comments or questions by using our secure Write to NYSEG form. We will respond to requests within one to two business days; for new service requests, we will respond within five days. (Monday through Friday, 7 a.m. to 7 p.m., excluding holidays.)
Do not send electronic messages if you have a natural gas emergency or smell a gas odor; call us directly at 1.800.572.1121.  To report a life-threatening electricity emergency, call us at 1.800.572.1131.

Please note: If you use a spam blocker, please add custserv@nyseg.com to your acceptable list of e-mail addresses so we may contact you regarding your request.

Phone Numbers (Monday through Friday, 7 a.m. to 7 p.m., excluding holidays)

      Customer service line (billing inquiries, turn-ons/turn-offs, energy choice)
      1.800.572.1111

      Payment arrangements
      1.888.315.1755

      Self service line (24 hours a day, every day). Please note that our automated 
      services may be occasionally unavailable during system maintenance.
      1.800.600.2275

      Hearing/Speech impaired (TTY)
      New York Relay Service: Dial 711

     
Mailing Addresses

      Payments
      P.O. Box 9262
      Chelsea, MA 02150-9262

      Customer service
      P.O. Box 5240
      Binghamton, NY 13902-5240

      Corporate offices
      Ithaca
      1387 Dryden Road
      Ithaca, NY 14850-8810

      James A. Carrigg Center, Kirkwood
      P.O. Box 5224
      18 Link Drive
      Kirkwood Industrial Park
      Binghamton, NY 13902-5224

Economic Development
Contact us at 1.800.456.5153 to learn more about economic incentive programs for existing commercial and industrial customers planning to expand or new businesses interested in locating in our service territory.

Marketing & Sales
Contact us to learn more about our products and programs, including CA$HBACK, Energy, Profiler Online, Hourly Pricing and SafeGuard Lighting.

Shareholder Services
Iberdrola USA
Web site: Iberdrola USA