NYSEG | Contact Us

Emergency Numbers (24 hours a day, every day)

Electricity interruptions/emergencies 1.800.572.1131

Natural gas odors/emergencies 1.800.572.1121

Interruption Status
To check on the status of electricity restoration efforts, please call:
1.800.572.1131

E-mail
E-mail your comments or questions by using our secure Write to NYSEG form. We will respond to requests within one to two business days; for new service requests, we will respond within five days. (Monday through Friday, 7 a.m. to 7 p.m., excluding holidays.)
Please do not use electronic messages to report emergencies. Please note: If you use a spam blocker, please add custserv@nyseg.com to your acceptable list of e-mail addresses so we may contact you regarding your request.

Phone Numbers (Monday through Friday, 7 a.m. to 7 p.m., excluding holidays)

Billing inquiries, turn-ons/turn-offs, information
1.800.572.1111

Credit assistance, payment arrangements
1.888.315.1755

Automated account information
1.800.600.2275

Hearing/Speech impaired (TTY)
New York Relay Service: Dial 711

Choosing your electricity supplier
1.800.572.1111

Choosing your natural gas marketer
1.800.572.1111

Mailing Addresses

      Billing
      P.O. Box 5600
      Ithaca, NY 14852-5600

      Customer Service
      P.O. Box 5240
      Binghamton, NY 13902-5240

      Corporate Offices
      Ithaca
      1387 Dryden Road
      Ithaca, NY 14850-8810

      James A. Carrigg Center, Kirkwood
      P.O. Box 5224
      18 Link Drive
      Kirkwood Industrial Park
      Binghamton, NY 13902-5224