Emergency Numbers (24 hours a day, every day)

Electricity interruptions/emergencies	1.800.572.1131
Natural gas odors/emergencies	1.800.572.1121

Interruption Status
To check on the status of electricity restoration efforts, please call: 1.800.572.1131or you can view the status for your area online at outage central.

E-mail
E-mail your comments or questions by using our secure Write to NYSEG form. We will respond to requests within one to two business days; for new service requests, we will respond within five days. (Monday through Friday, 7 a.m. to 7 p.m., excluding holidays.)
Do not send electronic messages if you have a natural gas emergency or smell a gas odor; call us directly at 1.800.572.1121.  To report a life-threatening electricity emergency, call us at 1.800.572.1131.
Please note: If you use a spam blocker, please add custserv@nyseg.com to your acceptable list of e-mail addresses so we may contact you regarding your request.

Phone Numbers (Monday through Friday, 7 a.m. to 7 p.m., excluding holidays)

      Billing inquiries, turn-ons/turn-offs, information
      1.800.572.1111

      Credit assistance, payment arrangements
      1.888.315.1755

      Automated services line
      1.800.600.2275

      Hearing/Speech impaired (TTY)
      New York Relay Service: Dial 711

      Choosing your electricity supplier - Voice Your Choice enrollment line
      1.866.NYSEG.03 (1.866.697.3403)

      Choosing your natural gas marketer
      1.800.572.1111

Mailing Addresses

      Billing
      P.O. Box 5600
      Ithaca, NY 14852-5600

      Customer Service
      P.O. Box 5240
      Binghamton, NY 13902-5240

      Corporate Offices
      Ithaca
      1387 Dryden Road
      Ithaca, NY 14850-8810

      James A. Carrigg Center, Kirkwood
      P.O. Box 5224
      18 Link Drive
      Kirkwood Industrial Park
      Binghamton, NY 13902-5224

Economic Development
Call 1.800.456.5153 to learn more about economic incentive programs

Shareholder Services
Energy East Corporation
Web site: www.energyeast.com