Emergency Numbers (24 hours a day, every day)
| Electricity interruptions/emergencies |
1.800.572.1131 |
| Natural gas odors/emergencies |
1.800.572.1121 |
Interruption Status
To check on the status of electricity restoration efforts, please call:
1.800.572.1131
E-mail
E-mail your comments or questions by using our secure Write to NYSEG form. We will respond to requests within one to two business days; for new service requests, we will respond within five days. (Monday through Friday, 7 a.m. to 7 p.m., excluding holidays.)
Please do not use electronic messages to report emergencies. Please note: If you use a spam blocker, please add custserv@nyseg.com to your acceptable list of e-mail addresses so we may contact you regarding your request.
Phone Numbers (Monday through Friday, 7 a.m. to 7 p.m., excluding holidays)
Billing inquiries, turn-ons/turn-offs, information
1.800.572.1111
Credit assistance, payment arrangements
1.888.315.1755
Automated account information
1.800.600.2275
Hearing/Speech impaired (TTY)
New York Relay Service: Dial 711
Choosing your electricity supplier
1.800.572.1111
Choosing your natural gas marketer
1.800.572.1111
Mailing Addresses
Billing
P.O. Box 5600
Ithaca, NY 14852-5600
Customer Service
P.O. Box 5240
Binghamton, NY 13902-5240
Corporate Offices
Ithaca
1387 Dryden Road
Ithaca, NY 14850-8810
James A. Carrigg Center, Kirkwood
P.O. Box 5224
18 Link Drive
Kirkwood Industrial Park
Binghamton, NY 13902-5224
Economic Development
Call 1.800.456.5153 to learn more about economic incentive programs
Shareholder Services
Energy East Corporation
Web site: www.energyeast.com