Emergency Numbers (24 hours a day, every day)
| Electricity interruptions/emergencies |
1.800.572.1131 |
| Natural gas odors/emergencies |
1.800.572.1121 |
Interruption Status
To check on the status of electricity restoration efforts, please call: 1.800.572.1131or you can view the status for your area online at outage central.
E-mail
E-mail your comments or questions by using our secure Write to NYSEG form. We will respond to requests within one to two business days; for new service requests, we will respond within five days. (Monday through Friday, 7 a.m. to 7 p.m., excluding holidays.)
Do not send electronic messages if you have a natural gas emergency or smell a gas odor; call us directly at 1.800.572.1121. To report a life-threatening electricity emergency, call us at 1.800.572.1131.
Please note: If you use a spam blocker, please add custserv@nyseg.com to your acceptable list of e-mail addresses so we may contact you regarding your request.
Phone Numbers (Monday through Friday, 7 a.m. to 7 p.m., excluding holidays)
Billing inquiries, turn-ons/turn-offs, information
1.800.572.1111
Credit assistance, payment arrangements
1.888.315.1755
Automated services line (24 hours a day, every day). Please note that our automated
services may be occasionally unavailable during system maintenance.
1.800.600.2275
Hearing/Speech impaired (TTY)
New York Relay Service: Dial 711
Choosing your natural gas marketer
1.800.572.1111
Mailing Addresses
Billing
P.O. Box 5600
Ithaca, NY 14852-5600
Customer Service
P.O. Box 5240
Binghamton, NY 13902-5240
Corporate Offices
Ithaca
1387 Dryden Road
Ithaca, NY 14850-8810
James A. Carrigg Center, Kirkwood
P.O. Box 5224
18 Link Drive
Kirkwood Industrial Park
Binghamton, NY 13902-5224
Economic Development
Contact us at 1.800.456.5153 to learn more about economic incentive programs for existing commercial and industrial customers planning to expand or new businesses interested in locating in our service territory.
Marketing & Sales
Contact us to learn more about our products and programs, including CA$HBACK, Energy, Profiler Online, Hourly Pricing, SafeGuard Lighting and StormSafe.
Shareholder Services
Iberdrola USA
Web site: Iberdrola USA