Outage and Storm Assistance (24 hours a day, every day)
For a natural gas emergency or if you smell a natural gas odor,
call us at 1.800.572.1121 or contact 911.
For a life-threatening electricity emergency,
call us at 1.800.572.1131 or contact 911.
To report an electricity outage or get an outage update, access Outage Central.
E-mail your comments or questions by using our secure Write to NYSEG form. We will respond to requests within one to two business days; for new service requests, we will respond within five days. (Monday through Friday, 7 a.m. to 7 p.m., excluding holidays.)
Do not send electronic messages if you have a natural gas emergency or smell a gas odor; call us directly at 1.800.572.1121. To report a life-threatening electricity emergency, call us at 1.800.572.1131.
Please note: If you use a spam blocker, please add firstname.lastname@example.org to your acceptable list of e-mail addresses so we may contact you regarding your request.
Phone Numbers (Monday through Friday, 7 a.m. to 7 p.m., excluding holidays)
Customer service line (billing inquiries, turn-ons/turn-offs, energy choice)
Self service line (24 hours a day, every day). Please note that our automated
services may be occasionally unavailable during system maintenance.
Hearing/Speech impaired (TTY)
New York Relay Service: Dial 711
P.O. Box 11745
Newark, NJ 07101-4745
P.O. Box 5240
Binghamton, NY 13902-5240
US Postal Service addresses:
P.O. Box 5224
Binghamton, NY 13902-5224
89 East Avenue
Rochester, NY 14649
18 Link Drive
Binghamton, NY 13904
Contact us at 1.800.456.5153 to learn more about economic incentive programs for existing commercial and industrial customers planning to expand or new businesses interested in locating in our service territory.
Marketing & Sales
Contact us to learn more about our products and programs, including CA$HBACK, Energy Profiler Online, Hourly Pricing and SafeGuard Lighting.
Website: Iberdrola USA