Outage and Storm Assistance (24 hours a day, every day)
For a natural gas emergency or if you smell a natural gas odor,
call us at 1.800.572.1121 or contact 911.
For a life-threatening electricity emergency,
call us at 1.800.572.1131 or contact 911.
To report an electricity outage or get an outage update, access Outage Central.
To check on the status of electricity restoration efforts, please call: 1.800.572.1131 or you can view the status for your area online at outage central.
E-mail your comments or questions by using our secure Write to NYSEG form. We will respond to requests within one to two business days; for new service requests, we will respond within five days. (Monday through Friday, 7 a.m. to 7 p.m., excluding holidays.)
Do not send electronic messages if you have a natural gas emergency or smell a gas odor; call us directly at 1.800.572.1121. To report a life-threatening electricity emergency, call us at 1.800.572.1131.
Phone Numbers (7 a.m. to 7 p.m., Monday through Friday)
Billing inquiries, turn-ons/turn-offs, information
Credit assistance, payment arrangements
Self service line
Hearing/Speech impaired (TTY)
New York Relay Service: Dial 711
Choosing your electricity supplier
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