important account security information

January 23, 2012

To Our Valued Customers,

We take our responsibility to protect your personal data very seriously. Earlier this month, we discovered that an employee of an independent software development consulting firm (contracted by NYSEG and RG&E) allowed unauthorized access to one of our customer information systems. The customer records contain Social Security numbers, dates of birth and, in some cases, financial institution account numbers.

While we have no evidence that such data has actually been misused, or that there was any malicious intent, we are notifying you out of an abundance of caution so that you have the information and tools necessary to help detect and prevent any misuse of personal information. We have consulted with law enforcement and engaged computer forensics experts. Our investigation is ongoing and we will continue to provide law enforcement with our full assistance.

Credit Monitoring Assistance

Above all, we ask you to be vigilant in monitoring your credit and bank accounts for any sign of unauthorized activity. If you suspect any incidence of identity theft, please contact your local law enforcement agency or the Federal Trade Commission.

As a precautionary measure, NYSEG and RG&E have arranged for Experian to offer you the option of a year of credit monitoring free of charge through ProtectMyID™. If you'd like to take advantage of this offer, you must enroll by April 30, 2012. You can activate your membership in two easy steps:

  1. Visit the ProtectMyID website: or call 1.877.736.4495 (toll-free) or
    1.479.573.7373 (for international callers) to enroll.
  2. Provide Your Activation Code, which will be mailed to your billing address.

Your complimentary 12-month ProtectMyID membership includes:

  • Credit Report: A free copy of your Experian credit report.
  • Daily Credit Monitoring: Alerts you to suspicious activity including new inquiries, newly-opened accounts, delinquencies, or collections found on your Experian credit report. You can elect to receive alerts by e-mail, text message, or first class mail.
  • Identity Theft Resolution: If you have been a victim of identity theft as a result of this situation, you will be assigned a dedicated, U.S.-based Experian Identity Theft Resolution Agent who will walk you through the fraud resolution process, from start to finish.
  • $1 Million Identity Theft Insurance*: As a ProtectMyID member, you are immediately covered by a $1 million insurance policy that can help you cover certain costs including lost wages, private investigator fees and unauthorized electronic fund transfers in the event of an identity theft incident.


If you have questions, need help enrolling in the credit monitoring program, or feel that you may have an identity theft issue, assistance is available at 1.877.736.4495 (toll-free) or 1.479.573.7373 (for international callers), Monday through Friday, 9 a.m. to 9 p.m. (Eastern Time), and Saturday through Sunday, 11 a.m. to 8 p.m.

In addition, you are entitled under U.S. law to order one free copy of your credit report every 12 months from each of the three nationwide credit bureaus. To order your free credit report, visit or call 1.877.322.8228 (toll-free).

If you wish to learn more about ways to limit the risk of identity theft, such as fraud monitoring and security freezes on credit accounts, consider contacting the Federal Trade Commission or your state Attorney General.

Federal Trade Commission:
600 Pennsylvania Avenue, NW
Washington, DC 20580
1.877.ID.THEFT (1.877.438.4338)

We take pride in serving you and apologize for any inconvenience or concern that this incident may cause. Please be assured that we take the privacy of customer data very seriously, and we remain dedicated to using our best efforts to regularly assess and adapt our physical, administrative and technical security measures in order to protect such data.

Mark S. Lynch

* Identity theft insurance is underwritten by insurance company subsidiaries or affiliates of Chartis, Inc. The description herein is a summary and intended for informational purposes only and does not include all terms, conditions and exclusions of the policies described. Please refer to the actual policies for terms, conditions, and exclusions of coverage. Coverage may not be available in all jurisdictions.