News Release
important account security information

News Release


January 23, 2012

NYSEG and RG&E Notify Customers of Unauthorized Access to Customer Data

No Evidence That Data Has Been Misused; Investigation Continues

Rochester, NY – New York State Electric & Gas (NYSEG) and Rochester Gas and Electric (RG&E), subsidiaries of Iberdrola USA, today began sending precautionary notifications to customers advising them of unauthorized access to customer data. This situation involves an employee at an independent software development consulting firm (contracted by NYSEG and RG&E) who allowed unauthorized access to one of the companies’ customer information systems. The customer records contain Social Security numbers, dates of birth and, in some cases, financial institution account numbers.  

There is no evidence that any customer data has actually been misused, or that there was any malicious intent. NYSEG and RG&E have consulted with law enforcement and engaged computer forensics experts. The companies’ investigation is ongoing and the companies will continue to provide law enforcement with their full assistance. 

“We take our responsibility to protect customer information very seriously and we have robust information technology security measures in place,” said Mark S. Lynch, president of NYSEG and RG&E. “The matter was reported to law enforcement authorities, and as a precautionary measure, we are offering NYSEG and RG&E customers the option of a credit monitoring service at no charge.”
A help line has been established to assist NYSEG and RG&E customers. The help line numbers are 1.877.736.4495 (toll-free) and 1.479.573.7373 (for international callers). The help line will be staffed from 9 a.m. to 9 p.m. (Eastern Time), Monday through Friday, and 11 a.m. to 8 p.m. on Saturday and Sunday.

NYSEG and RG&E have arranged for Experian to offer customers the option of a year of credit monitoring free of charge, to help identify possible fraudulent activity.

Additional information about this matter is available on the companies’ websites at and


About NYSEG and RG&E: NYSEG and RG&E are subsidiaries of Iberdrola USA. NYSEG serves 878,000 electricity customers and 261,000 natural gas customers across more than 40% of upstate New York. RG&E serves 367,000 electricity customers and 303,000 natural gas customers in a nine-county region centered on the City of Rochester. Iberdrola USA, a subsidiary of global energy leader Iberdrola, S.A., is an energy services and delivery company with more than 2.4 million customers in upstate New York and New England. We are a team of dedicated individuals working as one to deliver value to our customers, employees and shareholders. By providing outstanding customer service and exceptional reliability, while holding safety and the environment in high regard, we aspire to be a world-class energy company. For more information, visit, and