Electricity Power Outages
If your electricity is out, we encourage you to notify us by clicking here to report an outage. If it's available, an estimated restoration time specific to your location will be displayed once you enter your phone number or account number. You can also call 1.800.572.1131 to report any electricity emergency. For a natural gas emergency, please call 1.800.572.1121.
In the event of a life-threatening situation, please dial 9-1-1.
Now you have an easy way to stay informed during an outage. Sign up for NYSEG Outage Alerts! You can choose how you want to receive them – by text message, email, phone, or all three! Log in to your online NYSEG account to sign up!
Based on information from our customer reports and field personnel, we predict the outages listed below.
Estimated restoration times may change as we work to restore power. Please check back regularly or refresh this page for updates. The term, "Assessing", may appear if we have not yet completed our investigation of repairs that need to be made. Outage information is updated as conditions change and new information is received.
How to obtain outage information for a location:
- Click on county name to view outages by municipality/township in the county.
- Click on the municipality/township to view outages by town or U.S. Postal Service location.
- Click on the town or U.S. Postal Service location to view outages by street/road.
- Once at the street/road level, an estimated restoration time will be displayed.
If your service is out and not listed below, please notify us by clicking here.
If you use the "back" button on your browser, you may be viewing outdated information. Once you click into a county, use the link titled "Click here to return to outages by county" to navigate up a level.
Thank you for visiting Outage Central. During major storm events, view Twitter and our news releases for additional electricity outage information, and to gain storm preparation and safety tips or generator safety tips. Any weather information, shelter listings or other news can be found on our storm assistance page.
Please remember: Stay away from downed power lines. No line is safe to touch, ever! Also, stay out of flooded basements because energized wiring or outlets may pose a hazard to you.