EAP and EEAP
Energy Affordability Program (EAP) and Enhanced Energy Affordability Program (EEAP) are initiatives developed in partnership with the New York State Public Service Commission to provide energy bill credits to eligible customers.
While EAP is designed for low-income customers enrolled in other assistance programs, EEAP is intended for moderate-income customers (below the state median-income). Check if you qualify:
EAP
For low-income customers in assistance programs
EEAP
For moderate-income customers
FAQs
Check out our FAQs and additional resources
EAP
EAP is a program designed to help low-income customers to manage their energy bill. You may qualify for EAP if you participate in a variety of other New York State programs.
The Home Energy Assistance Program (HEAP) is a federal grant program that assists income-eligible households in paying for energy costs, repairs and weatherization.
If your HEAP grant has been approved and applied to your active NYSEG account, an EAP monthly bill credit will automatically be applied on your bill for 18 months and continue if you receive a HEAP benefit each year.
Learn more about HEAP and how to apply. For other assistance programs, check section below.
Emergency HEAP is now open as of January 2, 2026. Both Regular and Emergency HEAP will be available through April 7, 2026 or until funding is exhausted, whichever occurs first.
NOTE: If your HEAP grant is applied to a fuel vendor other than NYSEG, you must submit an application directly to us. Check the “Other Programs” section below to learn how to apply.
If you receive any of the following assistance programs, you may qualify for EAP:
- Bureau of Indian Affairs General Assistance (if living on tribal lands)
- Federal Public Housing Assistance
- Food Distribution Program on Indian Reservations
- HEAP grant applied to a fuel vendor other than NYSEG (to apply for HEAP, check section above)
- Lifeline Telephone Service Program
- Medicaid
- Safety Net Assistance
- Supplemental Nutrition Assistance Program (SNAP)
- Supplemental Security Income (SSI)
- Temporary Assistance for Needy Families (TANF)
- Tribal Lands Head Start
- Tribal TANF (if living on tribal lands)
- Utility Guarantee/Direct Vendor programs
- Veterans Disability or Survivors Pension
Enrollment is open year-round.
To apply for EAP, please download our Energy Assistance Program Application, fill out in Acrobat Reader and submit your application along with proof of participation in one of the programs listed above by:
- Email: NYSEGEnergyAssistanceProgramMailbox@nyseg.com
- Mail: NYSEG Energy Assistance Program - P.O. Box 5240, Binghamton, NY 13902-5240
- Fax: 800.325.9920
NOTE: Instead of an annual submission, your monthly bill credits will continue through 18 months after enrollment.
Receiving your credits
Once approved, we’ll calculate your credits and apply them to your bill automatically. You’ll receive an enrollment letter, and the credit will appear as ‘Enhanced Affordability Credit’ under ‘Miscellaneous Charges’.
Sample bill showing an EAP credit
EmPower+ program
In EAP, you'll be referred to EmPower+ for free energy services, which may include:
- Installation of high-efficiency lighting
- Replacement of inefficient appliances
- Sidewall insulation
Budget Billing
With EAP, you’ll be automatically enrolled in Budget Billing. It’s a financial plan that allows you to pay a consistent amount each month based on your past energy use.
EAP enrollment is valid for 18 months.
Instead of an annual submission, your monthly bill credits will continue for 18 months after enrollment.
EEAP
EEAP is designed to help moderate-income households reduce their energy burden by providing credits directly to their energy bills. It’s also available to eligible households that don’t qualify for or aren’t currently enrolled in any EAP-accepted programs.
Receiving your credits
Once approved, we’ll calculate your credits and apply them to your bill automatically. You’ll receive an enrollment letter, and the credit will appear as ‘Enhanced Affordability Credit’ under ‘Miscellaneous Charges’.
Sample bill showing an EEAP credit
Enrollment length
If approved for EEAP, you’ll be enrolled for 18 months. After that, you’ll need to reapply. EEAP is a two-year pilot program, so enrollment periods and eligibility may change.
Questions or documentation
For questions, call us at 877.400.2501. For documentation, send it to: CLEAResult – NY EEAP, 16350 Felton Rd., Lansing, MI 48906 or fax it to 517.580.5123.
FAQs and useful resources
No. The programs are designed to help the largest number of customers possible. Therefore, if you are enrolled in one program you can’t enroll in the other. If eligible, you should apply to EAP.
Renters can apply as long as someone in your household’s name is on the energy account (i.e. your energy account is not in the name of your landlord or leasing company).
For either program, you must have an active account with us. If you're moving from one location to another, the program (EAP or EEAP) will be applied at the new service as long as it's active and in our service territory.
No. If you have multiple utility accounts (for example, separate natural gas and electric providers), each account must be individually enrolled in EAP or EEAP to receive the credit.
To ensure accurate and timely enrollment, the account holder should apply for the program. If the applicant is not listed on the account, additional information will be requested.
EAP: It will be displayed as “Energy Assistance Credit” under “Delivery Charges” on your bill.
EEAP: It will be displayed as “Enhanced Affordability Credit” under “Miscellaneous Charges” on your bill.
You can log in and check your bill online or you can check it on your paper bill.
When your account finalizes, you will no longer receive EAP or EEAP credits from NYSEG.
If you move within the state of New York, you can reapply for EAP or EEAP when you receive your new utility account number if your new energy company is a participating utility.
Get the assistance you need
Check out our Help with Bill page to learn more about what we can do to help.