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Outage and Storm Assistance (24 hours a day, every day)

For a natural gas emergency or if you smell a natural gas odor,
call us at 1.800.572.1121 or contact 911.

For a life-threatening electricity emergency,
call us at 1.800.572.1131 or contact 911.

To report an electricity outage or get an outage update, access Outage Central. 

Email your comments or questions by using our secure Write to NYSEG form. We will respond to requests within one to two business days; for new service requests, we will respond within five days. (Monday through Friday, 7 a.m. to 7 p.m., excluding holidays.)
Do not send electronic messages if you have a natural gas emergency or smell a gas odor; call us directly at 1.800.572.1121. To report a life-threatening electricity emergency, call us at 1.800.572.1131.

Please note: If you use a spam blocker, please add to your acceptable list of email addresses so we may contact you regarding your request.


Phone Numbers (Monday through Friday, 7 a.m. to 7 p.m., excluding holidays)

      Customer service line (billing inquiries, turn-ons/turn-offs, energy choice)

      Payment arrangements

      Self service line (24 hours a day, every day). Please note that our automated 
      services may be occasionally unavailable during system maintenance.

      Hearing/Speech impaired (TTY)
      New York Relay Service: Dial 711

Mailing Addresses

      P.O. Box 847812 
      Boston, MA 02284-7812

      Customer service
      P.O. Box 5240
      Binghamton, NY 13902-5240

      Corporate offices
      US Postal Service addresses:
      P.O. Box 5224
      Binghamton, NY 13902-5224

      89 East Avenue
      Rochester, NY 14649

      Office Address
      18 Link Drive
      Binghamton, NY 13904


Economic Development
Visit us online or contact us at 1.800.456.5153 to learn more about economic incentive programs for existing commercial and industrial customers planning to expand or new businesses interested in locating in our service territory.


Marketing & Sales
Contact us to learn more about our products and programs, including CA$HBACK, Energy Profiler Online, Hourly Pricing and SafeGuard Lighting.


Shareholder Services
Iberdrola USA
Website: Iberdrola USA


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walk-in offices

Our offices are open 8 a.m. to 4:30 p.m. Monday through Friday

  • Auburn: 73 Wright Circle
  • Binghamton: 4425 Old Vestal Road, Vestal
  • Brewster: Terravest Corporate Park, 35 Milan Road
  • Elmira: One Electric Parkway, Horseheads
  • Geneva: 152 Border City Road
  • Hornell: 7760 Industrial Park Road, Arkport
  • Ithaca: Ithaca-Dryden Road
  • Lancaster: 150 Erie Street
  • Liberty: 26 Wierk Avenue
  • Lockport: 6544 Lincoln Ave.
  • Mechanicville: 6 Werner Road, Route 146, Clifton Park
  • Oneonta: 65 Country Club Rd.
  • Plattsburgh: 4125 Route 22